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BT Home hub 2 on PC

brg1971 — Thu, 10 Dec 2020 13:09:05 GMT

Hello all,

I have just installed the BT Home hub 2, however my wired connection to the PC does not work. The connection just times out and I have tried using the windows solutions to fix but it says there is the default gateway is not available and just disconnects if I load a webpage. The PC reads the packets etc but I cannot load any webpages unless the Wifi is on (Motherboard has a wifi connection) I use Windows 10.

If I use my old BT Home hub 5, it is connected to a Huawei Model: Echolife HG612 BT openreach box on my desk. I use the WAN port to connect the hub

Wired and Wifi work no problem at all on the hub 5

Does anyone know a solution I could try?

Re: BT Home hub 2 on PC

Anonymous — Thu, 10 Dec 2020 13:21:41 GMT

It sounds like your wired network adapter is set for static and the IP address set is already in use (IP Clash)

Re: BT Home hub 2 on PC

Keith_Beddoe — Thu, 10 Dec 2020 13:38:01 GMT

@brg1971

Turn off smart setup.

http://bt.custhelp.com/app/answers/detail/a_id/44328/~/switching-smart-setup-on-and-off-on-the-bt-ho...

Re: BT Home hub 2 on PC

imjolly — Thu, 10 Dec 2020 14:04:38 GMT

sorry but you are connecting the SH2 direct to the master socket and missing out the modem as modem is no longer required for FTTC

Re: BT Home hub 2 on PC

brg1971 — Thu, 10 Dec 2020 14:22:26 GMT

Thanks yes thats what I thought

Is the Smart Hub 5 with the Modem the best thing to continue using?

Not sure what I can do with the Smart hub 2

Re: BT Home hub 2 on PC

brg1971 — Fri, 11 Dec 2020 09:30:42 GMT

I have already done this and unfortunatley it didnt work

Re: BT Home hub 2 on PC

brg1971 — Sat, 12 Dec 2020 14:32:55 GMT

I have switched off the smart set up and restarted the smart hub 2 and its only connected by a wired connection

wifi is off

thanks so much Keith