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BT Smart Hub 2 Flashing Purple Light but Internet Working

Dizzazter — Thu, 10 Dec 2020 13:19:02 GMT

So we have 2 internets at home, one is with BT that I've had since forever and my new ISP Community Fibre for the 1GB line.

Today I got the Smart Hub 2 for renewing my BT contract and I want to use it with my Community Fibre line as I've been looking for a replacement router for a while and this was a good chance.

Now, for those who aren't familiar with fibre lines, I connect to the router with an ethernet cable which then leaves me with 3 remaining slots, that's perfect. The internet works, full 1GB speeds, all good, no issues there.

The problem is I have a constant flashing purple light which I assume will keep flashing unless I connect the grey broadband cable? The issue is I don't want to connect that cable as it's meaningless for my Community Fibre line.

Because of this, I'm unable to access the Hub Manager.

Is there no way for the light to turn blue without connecting the broadband cable?

Re: BT Smart Hub 2 Flashing Purple Light but Internet Working

Anonymous — Thu, 10 Dec 2020 13:28:42 GMT

I suspect you're right about the light but wrong about why you can't access the hub manager.

Click the network properties icon in your system tray then click Properties and change the radio button from Public to Private

Re: BT Smart Hub 2 Flashing Purple Light but Internet Working

Dizzazter — Thu, 10 Dec 2020 13:43:30 GMT

Still won't load up. Tried factory resetting too and nothing.

Re: BT Smart Hub 2 Flashing Purple Light but Internet Working

Anonymous — Thu, 10 Dec 2020 13:51:10 GMT

You'll need to disable smart setup again. It re- enables as part of the factory reset. Sorry can't post a link to that at the moment but Google will find it for you

Re: BT Smart Hub 2 Flashing Purple Light but Internet Working

imjolly — Thu, 10 Dec 2020 13:56:36 GMT

what BT package FTTC or FTTP?

what router do you currently use for community fibre? are you connected to the router WAN for 1gb

Re: BT Smart Hub 2 Flashing Purple Light but Internet Working

licquorice — Thu, 10 Dec 2020 14:01:05 GMT

Not sure how the SH2 is working with your community fibre as (a) the SH2 doesn't have a WAN port and (b) the PPPoE credentials are fixed on the SH2.

Unless the DSL port has an input, you will get the purple light, there is no way to turn it off.

PS @Dizzazter Please don't post the same question on multiple boards, it just causes total confusion with replies. I have deleted your duplicate post

Re: BT Smart Hub 2 Flashing Purple Light but Internet Working

Dizzazter — Thu, 10 Dec 2020 14:07:43 GMT

I Google'd it but I can't turn it off as I can't get into Hub Manager.

Re: BT Smart Hub 2 Flashing Purple Light but Internet Working

Dizzazter — Thu, 10 Dec 2020 14:09:55 GMT

The BT is the best I can get but I'm not using it for that internet line. I 'm using it for my Fibre Line with Community Fibre ISP.

The way that's setup is, they carefully folded the fibre line into a small white box and from that box I use an ethernet cable to connect to the Linksys Velop router they gave me and then I use a Network Switch to give me more ethernet ports as the Velop only has 2 and one is for the Internet.

Re: BT Smart Hub 2 Flashing Purple Light but Internet Working

Dizzazter — Thu, 10 Dec 2020 14:12:27 GMT

Apologies for the duplicate post.

The way it works on the Linksys is it connects via the Ethernet cable and it let's me access the Velop "hub manager" or whatever they call it. Internet works perfectly the same way on the SH2 but for some reason I'm guessing it doesn't register as me connected which is maybe why it doesn't give me access to the Hub Manager? That's my best guess right now.

Re: BT Smart Hub 2 Flashing Purple Light but Internet Working

licquorice — Thu, 10 Dec 2020 14:17:31 GMT

The way you have it connected is using the hub as a wireless access point and Ethernet switch, not a router. Disconnect the SH2 from everything else, connect your PC directly to it and change its IP address from the default 192.168.1.254 to something in the same subnet as the Velop.

Edit: also disable DHCP on the SH2 or you will have 2 DHCP servers running.

Re: BT Smart Hub 2 Flashing Purple Light but Internet Working

Anonymous — Thu, 10 Dec 2020 14:18:50 GMT

@licquorice

There's two types of SH2, the FTTP version has 1 x WAN port & 3 x LAN ports

Re: BT Smart Hub 2 Flashing Purple Light but Internet Working

licquorice — Thu, 10 Dec 2020 14:20:40 GMT

@Anonymous wrote:

@licquorice

There's two types of SH2, the FTTP version has 1 x WAN port & 3 x LAN ports

Agreed, but if it was the FTTP version with a WAN port the purple lack of DSL input wouldn't flash.

Re: BT Smart Hub 2 Flashing Purple Light but Internet Working

Dizzazter — Thu, 10 Dec 2020 14:21:43 GMT

I don't have the Velop connected anymore, it's completely unplugged. I have one ethernet cable connected from the white box that gives me internet access to one slot and then my PC connected in another slot and Xbox on the other slot. So that's 3 ethernet ports used up.

Re: BT Smart Hub 2 Flashing Purple Light but Internet Working

licquorice — Thu, 10 Dec 2020 14:24:31 GMT

What is 'the white box', is it just an ONT or is it a router?

Re: BT Smart Hub 2 Flashing Purple Light but Internet Working

Dizzazter — Thu, 10 Dec 2020 14:29:08 GMT

Not sure the technical name for it, but it's the fibre cable coiled up which then transfers the signal into ethernet, not a router. That little white box has an ethernet port which I connect the SH2 to (just like I did with the Velop).

Re: BT Smart Hub 2 Flashing Purple Light but Internet Working

licquorice — Thu, 10 Dec 2020 14:37:05 GMT

But you can't just do that, the hub is locked to BT and doesn't even have a WAN port if it is the FTTC version. To clarify, does the SH2 have 3 yellow and one red port or 4 yellow ports?

Re: BT Smart Hub 2 Flashing Purple Light but Internet Working

Dizzazter — Thu, 10 Dec 2020 14:42:44 GMT

4 yellows. The internet works even with that setup, the issue is I can't access the Hub Manager. I guess without the other version of SH2 with the red port, I won't be able to access the Hub Manager?

Re: BT Smart Hub 2 Flashing Purple Light but Internet Working

licquorice — Thu, 10 Dec 2020 14:47:27 GMT

I have no idea of what your configuration is, but you are only using the SH2 as an Ethernet switch, not a router. I suspect your 'white box' has routing capabilities and is in a different subnet to the hub.

What is the IP address of your PC and how are you trying to connect to the hub? The hub IP address is 192.168.1.254 and you don't need an internet connection to connect to it but your PC will need to have an address in the 192.168.1.xxx subnet to be able to connect to it.