https://community.bt.com/t5/Archive-Staging/Wifi-smart-plugs/m-p/2120784#M1227257 <P>Brought some WiFi smart plugs they won't connect to my bt WiFi the manual says need to use 2.4ghz WiFi mine is,2.4 and 5ghz any way to fix this</P> Fri, 11 Dec 2020 22:08:51 GMT johncas 2020-12-11T22:08:51Z https://community.bt.com/t5/Archive-Staging/Wifi-smart-plugs/m-p/2120784#M1227257 <P>Brought some WiFi smart plugs they won't connect to my bt WiFi the manual says need to use 2.4ghz WiFi mine is,2.4 and 5ghz any way to fix this</P> Fri, 11 Dec 2020 22:08:51 GMT https://community.bt.com/t5/Archive-Staging/Wifi-smart-plugs/m-p/2120784#M1227257 johncas 2020-12-11T22:08:51Z https://community.bt.com/t5/Archive-Staging/Wifi-smart-plugs/m-p/2120786#M1227258 <P>Make sure you turn off "smart setup" on the BT Hub. <BR /><BR />See link how to do that.<BR /><BR /><A href="http://bt.custhelp.com/app/answers/detail/a_id/44328/~/what-is-smart-setup-on-the-bt-hub%3F-how-can-i-turn-it-on-and-off%3F" target="_blank">http://bt.custhelp.com/app/answers/detail/a_id/44328/~/what-is-smart-setup-on-the-bt-hub%3F-how-can-i-turn-it-on-and-off%3F</A><BR /><BR />If that doesn't help turn off the 5Ghz and make your connection then turn the 5Ghz back on.</P> <P>See link to a thread showing how to turn the 5Ghz signal off.</P> <P><A href="https://community.bt.com/t5/BT-Devices/Disabling-5Ghz-on-the-Smart-Hub-2/td-p/1992466" target="_blank" rel="noopener">Disabling 5Ghz on the Smart Hub 2 - BT Community</A></P> <P>&nbsp;</P> Fri, 11 Dec 2020 22:25:07 GMT https://community.bt.com/t5/Archive-Staging/Wifi-smart-plugs/m-p/2120786#M1227258 gg30340 2020-12-11T22:25:07Z