https://community.bt.com/t5/Archive-Staging/Poor-system/m-p/2121261#M1227293 <P>I had a problem with phones not being able to connect to my BT hub - 2 android phones, both have connected to the hub for months if not years, yet suddenly they can't connect "access denied". iPad seems unaffected. I looked for answers here. I found user <SPAN class="UserName lia-user-name lia-user-rank-Aspiring-Contributor lia-component-message-view-widget-author-username"><A href="https://community.bt.com/t5/user/viewprofilepage/user-id/235066" target="_self"><SPAN class="">emnov74</SPAN></A></SPAN> with a similar problem, clicked the 'solution' link and got a post that seemed unrelated to the question originally asked. Not at all impressed. I was then asked if I would take a survey for the site, I responded yes. I filled out survey, only to find when submitting it, I had to be logged in to do so! Why offer surveys to non-logged in users, if they can't respond! Even less impressed. Luckily I poked around in the BT hub admin and reset the 2.4 &amp; 5GHz channels - after that the phones could login OK. So problem solved (for now anyway), but no thanks to this site. Now registered with this site to post this bad review.</P> Sun, 13 Dec 2020 13:22:25 GMT WestNab 2020-12-13T13:22:25Z https://community.bt.com/t5/Archive-Staging/Poor-system/m-p/2121261#M1227293 <P>I had a problem with phones not being able to connect to my BT hub - 2 android phones, both have connected to the hub for months if not years, yet suddenly they can't connect "access denied". iPad seems unaffected. I looked for answers here. I found user <SPAN class="UserName lia-user-name lia-user-rank-Aspiring-Contributor lia-component-message-view-widget-author-username"><A href="https://community.bt.com/t5/user/viewprofilepage/user-id/235066" target="_self"><SPAN class="">emnov74</SPAN></A></SPAN> with a similar problem, clicked the 'solution' link and got a post that seemed unrelated to the question originally asked. Not at all impressed. I was then asked if I would take a survey for the site, I responded yes. I filled out survey, only to find when submitting it, I had to be logged in to do so! Why offer surveys to non-logged in users, if they can't respond! Even less impressed. Luckily I poked around in the BT hub admin and reset the 2.4 &amp; 5GHz channels - after that the phones could login OK. So problem solved (for now anyway), but no thanks to this site. Now registered with this site to post this bad review.</P> Sun, 13 Dec 2020 13:22:25 GMT https://community.bt.com/t5/Archive-Staging/Poor-system/m-p/2121261#M1227293 WestNab 2020-12-13T13:22:25Z