This topic

BT Home HUb settings help please

Stu18 — Sun, 13 Dec 2020 21:25:32 GMT

I wonder if anyone is able to assist me please

I have messed up with a new Network Amplifier I bought, i connected it to my BT home Hub via a LAN cable and selected to update the software, thinking it would be very straight forward however it failed to connect to the network to update the software and ended up in a boot loop keeping on trying to update the software in a kind of limp home mode which i cant get it out off.

what i should of done had I thought about it was make sure it could connect to the internet first before by configuring the network connections for the amplifier before hand

I guess i probably needed to put in my Hub Wireless key or something like that..now its too late from the amplifier end of things

I was wondering if there was any thing i could do it the BT Hub setting to enable it to connect to the internet if i can identify the IP address

any assistance on what settings and how to adjust them would be much appreciated..im kind of clutching at straws really

Thanks in advance

Re: BT Home HUb settings help please

licquorice — Sun, 13 Dec 2020 21:33:20 GMT

If you have connected it via LAN cable there is nothing in the hub to change and you wouldn't need the wireless key on the amplifier if connected by Ethernet.

Re: BT Home HUb settings help please

Anonymous — Sun, 13 Dec 2020 21:44:49 GMT

You don't mention the make or model which rather limits forum users ability to help you.

Does this device have a factory reset button you can press, it's usually concealed behind a pinhole to prevent accidental operation

Re: BT Home HUb settings help please

Stu18 — Sun, 13 Dec 2020 22:03:27 GMT

I have a BT home hub 5
in regards to the AV amplifier I am getting help with that end of things from a home theatre forum

Re: BT Home HUb settings help please

Stu18 — Sun, 13 Dec 2020 22:05:29 GMT

In that case are you suggesting that the only reason it did not connect to the Internet to update was down to the internal network settings of the Amplifier

Re: BT Home HUb settings help please

Anonymous — Sun, 13 Dec 2020 22:10:07 GMT

In your first post, you said "it failed to connect to the network to update the software and ended up in a boot loop keeping on trying to update the software in a kind of limp home mode which i cant get it out off."

Hence I suggested a factory reset

Re: BT Home HUb settings help please

Stu18 — Mon, 14 Dec 2020 13:23:33 GMT

Thank you for your reply ..i already tried the factory reset but it didn't work..that was why i was hoping there was something that could be done from the router end of things

Re: BT Home HUb settings help please

licquorice — Mon, 14 Dec 2020 13:30:00 GMT

I'm afraid not, the problem and solution is entirely with your Amplifier.

Re: BT Home HUb settings help please

Anonymous — Mon, 14 Dec 2020 13:33:07 GMT

As I hinted at earlier, you haven't given any details of this amplifier so forum members are working blind

Re: BT Home HUb settings help please

Stu18 — Mon, 14 Dec 2020 13:44:16 GMT

Sorry because this is a BT forum and the product is a Marantz product i didn't think it would be the right forum

however since you request the information it is a Marantz NR 1604 AV surround receiver
now stuck in a boot loop because for some inexplicable reason it was unable to connect to the internet to update the soft ware
I have followed Marantz own information on how to factory reset the unit but it made no difference
also unfortunately this model can not be updated by downloading the software onto a USB stick it has to be done over the internet

Re: BT Home HUb settings help please

Anonymous — Mon, 14 Dec 2020 14:30:40 GMT

If you were supposed to connect BT products only then I think we would all be in trouble, I know I would be.

Is this the procedure you tried? if not then it may be worth a try. If yes then it only resets the microprocessor - by the sounds of it you need to reset the system firmware.

Re: BT Home HUb settings help please

Stu18 — Mon, 14 Dec 2020 15:47:25 GMT

I appreciate you going to that trouble for me however i have the manual which this information is form unfortunately it didn't help..i have tried it several times

Re: BT Home HUb settings help please

licquorice — Mon, 14 Dec 2020 15:51:36 GMT

Have you contacted Marantz for ideas?

Re: BT Home HUb settings help please

Anonymous — Mon, 14 Dec 2020 15:58:16 GMT

Have you seen this NB: it does say it could take several hours

https://marantz-uk.custhelp.com/app/answers/detail/a_id/3833/~/update-%2F-upgrade-via-network-aborted-or-incomplete

Re: BT Home HUb settings help please

licquorice — Mon, 14 Dec 2020 16:04:29 GMT

Guess it must be a fairly common occurrence or Marantz wouldn't have produced those instructions. ☹️

Re: BT Home HUb settings help please

Anonymous — Mon, 14 Dec 2020 16:06:33 GMT

My thoughts exactly. It's not the same model as the OP was asking about but they're probably not so different

Re: BT Home HUb settings help please

Stu18 — Mon, 14 Dec 2020 16:10:03 GMT

Yes i have ..im waiting on them to get back to me but i don't have high hopes because it says they only support up to date products and this model is now considered an out of date product as it is not included in the current product line

Re: BT Home HUb settings help please

Stu18 — Mon, 14 Dec 2020 16:14:01 GMT

Problem is it is not actually connecting to the internet in the first place to actually be able to do the update.
I really should have configure the network settings on the receiver to check if i was able to connect the internet before pressing that damn upgrade software radio button
I think i might have learned a very expensive lesson here

Re: BT Home HUb settings help please

Anonymous — Mon, 14 Dec 2020 16:15:15 GMT

It sounds like you've bricked it then. You could just leave it powered up overnight and cross your fingers, toes and anything else you can cross - you've nothing to lose

Re: BT Home HUb settings help please

Stu18 — Mon, 14 Dec 2020 16:22:16 GMT

You are quite correct
so i though that because i had a live internet connection, i had no reason to believe it would not just automatically connect to the internet and upgrade after all i did not have to configure network settings on My PC i just plugged in the RJ45 cable and i was connected
what i don't understand is why wont the soft ware understand that there is no internet connection and no upgrade took place so the existing software is still on the AV receiver and even though i have reset to factory settings it made no difference at all it just keeps cycling the "upgrade retry" "upgrade fail" re-boot over and over again and doing a factory reset dosn't stop it doing it