This topic

Smart Hub 2 open wifi request.

Breakout — Mon, 14 Dec 2020 20:54:47 GMT

Hi BT guys

Could I please request to deactivate open WIFI on my router please? The status is still on and still active even when I left BT over month ago. I am using this router with my new provider which is Plusnet and I would like to ask you to deactivate it remotely because I as a customer do not have a chance to do it in the settings and it is still active.

Second question is will my router still get firmware updates please? Because Plusnet is owned by BT anyway.

I can send you all data which you need in message or email if you leave me your details just please deactivate OPEN WIFI for me please.

Thank you.

Best Regards.

Juraj

Re: Smart Hub 2 open wifi request.

imjolly — Mon, 14 Dec 2020 21:06:21 GMT

As you are no longer a BT Retail customer I doubt BT can do anything. Did you opt out of BTWIFI before you left as it can take up to 28days to delete

Re: Smart Hub 2 open wifi request.

Breakout — Mon, 14 Dec 2020 21:15:23 GMT

Thank you for your reply no because I was not aware of that BT does something like that to be honest and I don't really like it that it was automatically setup as default ON. We should really have the option in router to be able to turn it off to be honest and not to ask for it.And also once I left it should go back to disabled as well technically I am not BT customer anymore and I have NO option to disable it or they should do it automatically. Someone could say but you use BT equipment yes and no it is my equipment which I bought from BT and I should be able to disable it and I did not give permission to BT to use my Wifi from another supplier for OPEN WIFI option. I do not want to change my router to Plusnet because plusnet router is **bleep**.

Well BT should be still able to do it remotely because Plusnet is owned by BT anyway.

Hopefully this will get sorted by BT it technicians.

Thank you.

Re: Smart Hub 2 open wifi request.

imjolly — Mon, 14 Dec 2020 21:23:28 GMT

BT RETAIL and Plusnet and different companies within the BT GROUP and cannot interact you you suggest. It is like going into Screwfix and demanding they help you with a B&Q problem because they are part of the same group

Re: Smart Hub 2 open wifi request.

licquorice — Mon, 14 Dec 2020 21:28:00 GMT

I can't actually see how BTwifi will still work if you are no longer connected to the BT BRAS, the network won't exist. Have you actually tried to connect to it?

Re: Smart Hub 2 open wifi request.

Breakout — Mon, 14 Dec 2020 21:29:21 GMT

You compared two different worlds. If you are talking about Screwfix and B&Q they are owned by Kingfisher but you definitely know that.

BT owns Plusnet again different scenario BT openreach owns the whole infrastructure in UK and they can remotely access them devices 100% even when you are on different network.

Re: Smart Hub 2 open wifi request.

Breakout — Mon, 14 Dec 2020 21:32:23 GMT

Hi yes it does work that why I am not happy about it at all.

Re: Smart Hub 2 open wifi request.

imjolly — Mon, 14 Dec 2020 21:33:31 GMT

there is no such company as BT OPENREACH it is just Openreach now and they have no access to and hubs/routers If you have changed your username and password as now a Plusnet customer have you actually tried to connect to the internet using the BTWIFI network from your hub

Re: Smart Hub 2 open wifi request.

Breakout — Mon, 14 Dec 2020 21:35:20 GMT

Yes I tried that and the BT Wi-fi is still live and works ok.

Re: Smart Hub 2 open wifi request.

licquorice — Mon, 14 Dec 2020 21:39:22 GMT

Hmm, that's a bit concerning that when connected to the Plusnet network that BT functionality still works. I will flag this to the mods for clarification but it seems entirely wrong to me.

Re: Smart Hub 2 open wifi request.

Keith_Beddoe — Mon, 14 Dec 2020 21:46:48 GMT

@Breakout

You need to use the router provided by Plusnet, that will solve the problem.

I am surprised that the home hub actually authenticates correctly on your Plusnet service.

The home hub establishes a separate secure path back to the BT Wifi servers, and is probably unaware of the primary routing.

Unfortunately, it need a configuration change to be sent to it, to disable this path. This is not going to happen now its not connected to the BT Retail servers. I cannot see any other option apart from using the correct router for your ISP.

Re: Smart Hub 2 open wifi request.

Breakout — Mon, 14 Dec 2020 21:42:18 GMT

I can send you picture I just tried that and that is why I am concerned. I am logged in my router under my username and password from plusnet and I was hoping that after like 30 days it will be deactivated as I have tried that and it still works all the time what is kind weird to me too and that is why I would like to have it disabled somehow. and thank you all for help thank you very very much.

Re: Smart Hub 2 open wifi request.

Breakout — Mon, 14 Dec 2020 21:46:26 GMT

There is no need to change the router when there is nothing wrong with it you just sign it your BT router with plusnet login and you good to go. Plusnet router is **bleep** sorry and lots of problems with it when you read the forum on plusnet terrible what sort of problems they have with routers and I tried it for 3 days and it was permanently down and max what I could get was download 55Mb/s and now I am on 68Mb/s with BT smart Hub 2

Re: Smart Hub 2 open wifi request.

PaddyB — Tue, 15 Dec 2020 09:04:15 GMT

Hi @Breakout,

Welcome to the Community and thank you for posting. If you are no longer a BTcustomer it wouldn't be possible for BT to make any changes to your router or service.

To be able to opt-out or into BT Wifi you would need an active BT account.

The Smart Hub might show that it has Open Wifi active but I don't think it would work.

Unfortunately, as your service is active with Plusnet no one at BT would be able to help as we can't see any information for a service that isn't active with BT.

You could try posting on the Plusnet Community (community.plus.net) to see if anyone there could offer you advice.

Thanks,

Paddy

Re: Smart Hub 2 open wifi request.

Breakout — Tue, 15 Dec 2020 10:42:04 GMT

Hi Paddy

I am really surprised that you can not deactivate it or us customers big fail in terms of BT company to be honest. You should warn people about this feature in advance and it should be set to off by default. Well I can tell you that it works the open Wifi still once you connect to it and I have no option as customer to disable it. Big fail guys very big fail.

Re: Smart Hub 2 open wifi request.

gg30340 — Tue, 15 Dec 2020 11:19:53 GMT

BTWifi is turned on by default and that is set out in the Terms and Conditions you no doubt read prior agreeing to them when you became a BT Broadband customer.

See BTWifi conditions section 8

BT Terms and Conditions

Re: Smart Hub 2 open wifi request.

imjolly — Tue, 15 Dec 2020 11:24:13 GMT

As I said at start as you are no longer a BT customer I didn't think BT could do anything to help a PLUSNET customer

did you factory reset the hub?

Re: Smart Hub 2 open wifi request.

Breakout — Tue, 15 Dec 2020 12:37:23 GMT

Hi Again thank you for help.

Yes tried reset or default settings it is still ON.

Well I know now it is in terms and condition but this is a big fact where We and I mean us customers should be able to disable it on our device and in terms of this reason or any reason .This is not really user and eco friendly if you want to reuse the equipment. I will try to follow this up with BT HO and raise issues what We as customers are facing and will forward this to ombudsman as well.I do not thing this is right think personally and it just my opinion but I do not have any option to change it now that is the whole point of this. And again thank you all for help and your time.

Re: Smart Hub 2 open wifi request.

Anonymous — Tue, 15 Dec 2020 13:17:28 GMT

@Breakoutwrote:
Hi Paddy
You should warn people about this feature in advance and it should be set to off by default. .

I don't understand how you work that out.

It has been made very clear that all BT equipment supplied since 13th Dec 2019 is on loan and has to be returned or compensated for if you leave BT. Hence people have been warned

Re: Smart Hub 2 open wifi request.

imjolly — Tue, 15 Dec 2020 13:25:01 GMT

@Breakout wrote:

Hi Again thank you for help.

Yes tried reset or default settings it is still ON.

was it just a reset or a factory reset by pressing the recessed button on back and holding 20/30 secs until lights flash?