This topic

by broadband is so slow it's useless

mrjrwalker — Mon, 14 Dec 2020 20:33:53 GMT

after decades of BT running a monopoly on telecoms in the UK you would have thought that ofcom would have shut them down by now !

work from home - joke - our broadband is so slow 2 people can't use the internet at the same time !

BT or backward telecom as they are known in the trade - well done for nothing

Re: by broadband is so slow it's useless

imjolly — Mon, 14 Dec 2020 20:45:08 GMT

welcome to the BT community forum where customers help customers and only BT employees are the forum mods

in order for the forum members to help please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information .

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

enter your phone number and post results remember to delete number https://www.broadbandchecker.btwholesale.com/#/ADSL

BT RETAIL do not have any monopoly on your broadband and like other ISPS apart from Virgin use the connection provided by openreach (NOT BT Openreach) the speed would be the same with any other ISP apart from virgin

Re: by broadband is so slow it's useless

mrjrwalker — Mon, 14 Dec 2020 20:56:20 GMT

of course the use of different names is useful but we all know BT openreach not openreach whatever still amounts ti the same thing . most isp's apart from fibre providers use old BT backbone which has been left for dead in comparison to most if the world !

had approximately 25 engineers over many years - still slow and I believe it always will be

no thumbs up I'm afraid

Re: by broadband is so slow it's useless

imjolly — Mon, 14 Dec 2020 21:02:10 GMT

i thought you came to the forum to see if you could get some assistance but obviously not. That is entirely up to you but just to clarify openreach are a totally separate entity to BT Retail and monitored by OFCOM to ensure all ISPS are treated equally by openreach

Re: by broadband is so slow it's useless

mrjrwalker — Mon, 14 Dec 2020 21:24:19 GMT

I posted message on the forum and your interpretation of that is tour choice.

I thought the "community" forum was not just a place to request help from BT, I obviously have the normal BT process available as I have done many times before to raise a technical issues.

Perhaps I was just using the forum to communicate my frustration with the service ?

Re: by broadband is so slow it's useless

imjolly — Mon, 14 Dec 2020 21:28:35 GMT

then that is not a problem

your post does not go to BT as this is just a customer help customer forum