This topic

Bt hub

Madvictor — Thu, 17 Dec 2020 11:17:02 GMT

15th dec i changed from talktalk to bt ive got the fibre250 package everything was fine ive got 2 ethernet cables that run directly from my router to 2 bedrooms never had a problem.

Now ive got the bt hub fitted it dosnt pick up my 2 ethernet cables ive tried connecting them in every port to no joy the ports on the bt hub are working as ive connected other cables and it shows as connected ive done a factory reset and still no joy

Ive totally run out of ideas if what to do next

Any suggestions ir ideas would be much appreaciared

Thanks

Glynn

Re: Bt hub

imjolly — Thu, 17 Dec 2020 11:35:08 GMT

have you turned of smart setup

Turn Off smart setup

Re: Bt hub

Madvictor — Thu, 17 Dec 2020 11:38:18 GMT

Yes buddy just cant understand why they worked with my talktalk router but dont work wi bt hub

Re: Bt hub

licquorice — Thu, 17 Dec 2020 11:53:35 GMT

Have you set static IP addresses on the devices in a different subnet to that which BT use?

Re: Bt hub

Madvictor — Thu, 17 Dec 2020 11:58:18 GMT

Not up on tech buddy dont want break anything
Do we have a step by step on how to do it

Re: Bt hub

imjolly — Thu, 17 Dec 2020 12:03:43 GMT

what devices are connected in bedrooms? tv?

Re: Bt hub

Madvictor — Thu, 17 Dec 2020 12:05:39 GMT

Just my firestick in my room
In my sons room hes got a pc and his xbox 1 connected

Re: Bt hub

licquorice — Thu, 17 Dec 2020 12:09:07 GMT

@Madvictor wrote:
Not up on tech buddy dont want break anything
Do we have a step by step on how to do it

Sorry, I was asking if you had previously done it, not suggesting you do it.

Re: Bt hub

Madvictor — Thu, 17 Dec 2020 12:13:17 GMT

Sorry no i havnt done it

Re: Bt hub

Madvictor — Thu, 17 Dec 2020 16:02:22 GMT

how do i check if ive set statice ip addresses to anything because i think i pressed on something like that when i 1st logged into my hub online

Re: Bt hub

licquorice — Thu, 17 Dec 2020 16:23:51 GMT

You wouldn't have been able to do it by accident, and it is not done on the hub.

Re: Bt hub

Madvictor — Thu, 17 Dec 2020 16:31:37 GMT

when i look on my hub to see whats connected ive got a mixture of static ips and (DHCP) and to prove that there is nothing wrong with the ethernet cable ive got running to my bedroom ive plugged a 5 port netgear switch into to port 3 on my hub and then it shows up on my firestick upstairs that it is connected to the ethernet cable its so weired

Re: Bt hub

Anonymous — Thu, 17 Dec 2020 17:08:12 GMT

Factory reset the hub and then switch Smart Setup again, the hub may be new but that doesn't mean it's above suspicion

Re: Bt hub

Anonymous — Thu, 17 Dec 2020 17:12:18 GMT

Is it the devices with a static IP connection that are not working?

TalkTalk default gateway is 192.168.1.1, BT use 192.168.1.254

Re: Bt hub

licquorice — Thu, 17 Dec 2020 17:26:36 GMT

But that would need to be set on the devices though.

Re: Bt hub

Anonymous — Thu, 17 Dec 2020 17:28:52 GMT

Yeah but that makes it easier to fix. Just forget network connection on the device and go for a new DHCP address

Re: Bt hub

licquorice — Thu, 17 Dec 2020 17:30:41 GMT

True

Re: Bt hub

Madvictor — Thu, 17 Dec 2020 18:01:34 GMT

is there a step by step guide in to doing this as ive had about 12 yrs with talktalk but very little experience with BT ive only had it since 15th.......
many thanks

Re: Bt hub

Anonymous — Thu, 17 Dec 2020 18:07:53 GMT

If it is the devices with static IP that you are having a problem with then you will need to dig out the user manual for each of those devices as the changes need to be made on them.

As a rule of thumb, if one of the devices is a TV, you will proceed as below

Enter Setup, Find Network Settings, Tell it to forget whatever settings it's currently using & go for an automatically assigned (DHCP) address. Sorry but that's the downside of Static IP, it requires a measure of technical know how when things go wrong as different devices do the same thing in different ways

Re: Bt hub

Madvictor — Fri, 18 Dec 2020 16:07:37 GMT

still no joy ive done a factory reset still no joy ive changed the ethernet cable plugged it in and it worked but as soon as i connected something else to the hub it dropped the connection for upstairs agian im beggining to wonder if this was a bad move moving to bt i never had this problem when i was with talktalk