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How to use a Vodafone HHG2500 Router with BT Broadband

Mo_of_the_valley — Thu, 17 Dec 2020 20:15:34 GMT

I am switching from Vodafone to BT and the BT Hub is held up in the post. BT can't cancel or move the switch date and the hub won't be delivered in time. How do I configure my Vodafone Model HHG2500 router to work with BT broadband please?

Re: How to use a Vodafone HHG2500 Router with BT Broadband

licquorice — Thu, 17 Dec 2020 20:19:46 GMT

Do you have access to the PPPoE configuration or is the router locked down?

If you can access the PPPoE config, enter the generic username of bthomehub@btbroadband.com and password of BT.

Re: How to use a Vodafone HHG2500 Router with BT Broadband

imjolly — Thu, 17 Dec 2020 20:22:23 GMT

Vodafone looks like just a router. So are you on FTTP

Re: How to use a Vodafone HHG2500 Router with BT Broadband

Mo_of_the_valley — Thu, 17 Dec 2020 21:51:32 GMT

Thank you. Does BT provide me the password to use the generic name or do I create that?

Re: How to use a Vodafone HHG2500 Router with BT Broadband

imjolly — Thu, 17 Dec 2020 21:55:11 GMT

Therè is no password but if you need one use anything. Most just use BT

Re: How to use a Vodafone HHG2500 Router with BT Broadband

Mo_of_the_valley — Thu, 17 Dec 2020 22:16:40 GMT

Hello Licquorice

I don't think I have PPPoE configuration access - I can't see that option in the 'expert view' on my router. Looks like only DNS that can be manually configured

Re: How to use a Vodafone HHG2500 Router with BT Broadband

imjolly — Thu, 17 Dec 2020 22:35:18 GMT

Are you on FTTP with an ONT which is your modem

Something like this

Re: How to use a Vodafone HHG2500 Router with BT Broadband

licquorice — Thu, 17 Dec 2020 22:36:50 GMT

@Mo_of_the_valley wrote:

Hello Licquorice

I don't think I have PPPoE configuration access - I can't see that option in the 'expert view' on my router. Looks like only DNS that can be manually configured

I suspect your router is locked to Vodafone and can't be used with another ISP.

Re: How to use a Vodafone HHG2500 Router with BT Broadband

Mo_of_the_valley — Sat, 19 Dec 2020 15:06:41 GMT

Hello Licquorice

I think you are correct. Luckily the BT hub arrived later on the day when they'd switched on service so all up and running now. Thanks again for looking at my problem

Re: How to use a Vodafone HHG2500 Router with BT Broadband

Mo_of_the_valley — Sat, 19 Dec 2020 15:08:32 GMT

Thanks imjolly, it seems my Vodafone router was locked to their service however my BT Hub has now arrived and I'm back up and running