This topic

keep losing connection to server

GRA108 — Sun, 20 Dec 2020 16:07:17 GMT

I have a wireless device Solare-hd-wave 192.168.1.68. The device sends on a regular basis the data from my solar panels to an internet based server, this has been working ok for a round 2 years. Lately the device keeps connection the the HH5 but loses the connection to the server se log below. The only way I seem to resolve this issue is if I reboot the HUB, issue will then go away for maybe a day r several days. I then notice the event log keeps posting the entries below on a regular basis. Any ideas or should i be looking at other logs.

11:07:28, 20 Dec.	ath00: STA 00:40:9d:83:db:82 IEEE 802.11: Client associated
11:07:24, 20 Dec.	ath00: STA 00:40:9d:83:db:82 IEEE 802.11: Client disassociated
11:06:01, 20 Dec.	OUT: BLOCK [7] ICMP replay (ICMP type 3 code 1 86.185.22.209->69.171.250.34 on ppp3)
11:05:13, 20 Dec.	OUT: BLOCK [7] ICMP replay (ICMP type 3 code 1 86.185.22.209->52.50.129.186 on ppp3)
11:02:28, 20 Dec.	(179614.910000) Lease for IP 192.168.1.65 renewed by host Solar-hd-wave (MAC 00:40:9d:83:db:82). Lease duration: 1440 min
11:02:28, 20 Dec.	(179614.910000) Device connected: Hostname: Solar-hd-wave IP: 192.168.1.65 MAC: 00:40:9d:83:db:82 Lease time: 1440 min. Link rate: 11.0 Mbps
11:02:28, 20 Dec.	(179614.800000) Lease requested
11:02:25, 20 Dec.	ath00: STA 00:40:9d:83:db:82 IEEE 802.11: Client associated
11:02:24, 20 Dec.	ath00: STA 00:40:9d:83:db:82 IEEE 802.11: Client disassociated

Re: Keep losing Internet connection to an online server

Keith_Beddoe — Thu, 24 Dec 2020 10:57:43 GMT

Try a factory reset of the home hub.

http://bt.custhelp.com/app/answers/detail/a_id/11386/%7E/how-do-i-reset-my-bt-hub-to-its-factory-settings%3F

Re: Keep losing Internet connection to an online server

GRA108 — Mon, 28 Dec 2020 10:37:24 GMT

When I perform the factory reset will the HH5 automatically down load any BT upgrades it has received.

Re: Keep losing Internet connection to an online server

Keith_Beddoe — Mon, 28 Dec 2020 10:45:18 GMT

@GRA108 wrote:

When I perform the factory reset will the HH5 automatically down load any BT upgrades it has received.

It simply loads the default configuration file, which overwrites any user settings. The firmware is unchanged.

Re: Keep losing Internet connection to an online server

GRA108 — Mon, 28 Dec 2020 10:48:26 GMT

Thank you for the information.

I will perform this function.

Re: Keep losing Internet connection to an online server

GRA108 — Sun, 03 Jan 2021 12:43:32 GMT

I performed the factory reset December 30/12/2020 my WI FI device re-connected to the hub and on to the internet server. This connection lasted until Jan 2nd 2021 at 17.51 when again connection to the server was lost. Since the factory reset my line speed has gone down from 28mbp to 24 mbps.

From the log see below for around 17.51 i can see no obvious error. except for the ICMP relay blocking which i believe is a BT IP address. Any ideas how this is cured as the messages are repeated until the early hours of the morning. The Device not communicating with the internet does not report back in until 06:00 hrs see

19:51:19, 02 Jan.	BLOCKED 1 more packets (because of ICMP replay)
19:51:17, 02 Jan.	OUT: BLOCK [7] ICMP replay (ICMP type 3 code 1 147.148.71.53->216.58.206.136 on ppp3)
19:51:16, 02 Jan.	BLOCKED 3 more packets (because of ICMP replay)
19:51:14, 02 Jan.	OUT: BLOCK [7] ICMP replay (ICMP type 3 code 1 147.148.71.53->216.58.206.136 on ppp3)
19:51:13, 02 Jan.	BLOCKED 7 more packets (because of ICMP replay)
19:51:11, 02 Jan.	OUT: BLOCK [7] ICMP replay (ICMP type 3 code 1 147.148.71.53->216.58.210.194 on ppp3)
19:42:48, 02 Jan.	BLOCKED 2 more packets (because of ICMP replay)
19:42:46, 02 Jan.	OUT: BLOCK [7] ICMP replay (ICMP type 3 code 1 147.148.71.53->216.58.204.42 on ppp3)
18:23:08, 02 Jan.	BLOCKED 1 more packets (because of ICMP replay)
18:23:06, 02 Jan.	OUT: BLOCK [7] ICMP replay (ICMP type 3 code 1 147.148.71.53->216.58.205.42 on ppp3)
18:02:09, 02 Jan.	OUT: BLOCK [7] ICMP replay (ICMP type 3 code 1 147.148.71.53->34.107.165.5 on ppp3)
18:02:07, 02 Jan.	BLOCKED 3 more packets (because of ICMP replay)
18:02:06, 02 Jan.	OUT: BLOCK [7] ICMP replay (ICMP type 3 code 1 147.148.71.53->34.107.165.5 on ppp3)
16:43:11, 02 Jan.	BLOCKED 3 more packets (because of ICMP replay)
16:43:10, 02 Jan.	OUT: BLOCK [7] ICMP replay (ICMP type 3 code 1 147.148.71.53->216.58.210.234 on ppp3)
16:22:25, 02 Jan.	IN: BLOCK [4] Illegal packet options (TCP [91.203.165.166]:55421->[147.148.71.53]:445 on ppp3)
16:20:09, 02 Jan.	BLOCKED 1 more packets (because of ICMP replay)
16:20:07, 02 Jan.	OUT: BLOCK [7] ICMP replay (ICMP type 3 code 1 147.148.71.53->216.58.213.10 on ppp3)
15:43:33, 02 Jan.	OUT: BLOCK [7] ICMP replay (ICMP type 3 code 1 147.148.71.53->216.58.204.10 on ppp3)
14:37:01, 02 Jan.	(173818.910000) SD-100 (1)

I receive no message from the device until 06:00 on jan 3. with the following errors which keeps repeating the pattern. Powering off and on the device does not seem to break this chain of errors !! Any clues of course of action are appreciated.

06:52:41, 03 Jan.	(232358.280000) Lease requested
06:47:40, 03 Jan.	(232057.950000) Lease for IP 192.168.1.65 renewed by host hd-solar-00-40-9d-83-db-82 (MAC 00:40:9d:83:db:82). Lease duration: 1440 min
06:47:40, 03 Jan.	(232057.950000) Device connected: Hostname: hd-solar-00-40-9d-83-db-82 IP: 192.168.1.65 MAC: 00:40:9d:83:db:82 Lease time: 1440 min. Link rate: 11.0 Mbps
06:47:40, 03 Jan.	(232057.840000) Lease requested
06:47:37, 03 Jan.	(232054.390000) Lease for IP 192.168.1.65 renewed by host hd-solar-00-40-9d-83-db-82 (MAC 00:40:9d:83:db:82). Lease duration: 1440 min
06:47:37, 03 Jan.	(232054.390000) Device connected: Hostname: hd-solar-00-40-9d-83-db-82 IP: 192.168.1.65 MAC: 00:40:9d:83:db:82 Lease time: 1440 min. Link rate: 11.0 Mbps
01:32:55, 03 Jan.	BLOCKED 2 more packets (because of ICMP replay)
01:32:54, 03 Jan.	OUT: BLOCK [7] ICMP replay (ICMP type 3 code 1 147.148.71.53->108.129.32.227 on ppp3)
10:34:42, 03 Jan.	ath00: STA 00:40:9d:83:db:82 IEEE 802.11: Client associated
10:34:42, 03 Jan.	ath00: STA 00:40:9d:83:db:82 IEEE 802.11: Client disassociated
10:34:36, 03 Jan.	ath00: STA 00:40:9d:83:db:82 IEEE 802.11: Client associated
10:34:36, 03 Jan.	ath00: STA 00:40:9d:83:db:82 IEEE 802.11: Client disassociated
10:34:34, 03 Jan.	ath00: STA 00:40:9d:83:db:82 IEEE 802.11: Client associated
10:34:34, 03 Jan.	ath00: STA 00:40:9d:83:db:82 IEEE 802.11: Client disassociated
10:34:31, 03 Jan.	ath00: STA 00:40:9d:83:db:82 IEEE 802.11: Client associated