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xbox one s

helenw1 — Sun, 20 Dec 2020 20:45:33 GMT

hello, we have a new xbox one s that we can't install. It finds the wifi and connects but then says Looking for updates and then fails to go any further. We had another one that did the same but wee thought that was the console as second hand but this is a new one doing exactly the same. So it must be a broadband issue so any ideas please.

thanks

Re: xbox one s

Keith_Beddoe — Sun, 20 Dec 2020 20:57:51 GMT

@helenw1

Welcome to this user forum.

Which BT Home Hub do you have?

Re: xbox one s

helenw1 — Sun, 20 Dec 2020 21:03:08 GMT

I think we have home hub 2 - it is fairly new, got when we moved over to halo

Re: xbox one s

Keith_Beddoe — Sun, 20 Dec 2020 21:09:03 GMT

@helenw1 wrote:

I think we have home hub 2 - it is fairly new, got when we moved over to halo

Turn off smart setup and try again.

http://bt.custhelp.com/app/answers/detail/a_id/44328/~/switching-smart-setup-on-and-off-on-the-bt-ho...

Re: xbox one s

helenw1 — Sun, 20 Dec 2020 21:32:43 GMT

Thanks for that but smart set up.is on and I can find the xbox listed.

Re: xbox one s

Keith_Beddoe — Sun, 20 Dec 2020 21:38:19 GMT

@helenw1 wrote:

Thanks for that but smart set up.is on and I can find the xbox listed.

Turn it off, as it can cause lots of problems.

Re: xbox one s

helenw1 — Mon, 21 Dec 2020 09:32:42 GMT

thanks for that but still not working. Have turned smart setup off