This topic

smart hub 2 is flashing purple

qian06 — Wed, 23 Dec 2020 13:07:56 GMT

The activation date is yesterday, why doesn't it work?

It‘s flashing purple.

Re: smart hub 2 is flashing purple

Keith_Beddoe — Wed, 23 Dec 2020 13:16:35 GMT

@qian06

Welcome to this user forum.

That is only for an FTTP connection, so where is the Openreach Optical modem located?

Do you have one of these somewhere?

If you have a fibre 1 or fibre 2 connection, then you have it connected up wrong, as the broadband will be coming down your phone line, and not on an Ethernet connection.

Re: smart hub 2 is flashing purple

Keith_Beddoe — Wed, 23 Dec 2020 13:22:15 GMT

Here are the two types of connections.

That is for fibre 1 and 2.

This is for FTTP (Direct Fibre into your house) With the Openreach modem.

What BT broadband service did you order?

Re: smart hub 2 is flashing purple

Keith_Beddoe — Wed, 23 Dec 2020 14:24:16 GMT

@qian06

Some more information that might help.

If you have fibre 1 or 2, which use your phone line connection, then you will need to locate your master phone socket, which will look like one of these.

This is where your smart hub 2 would need to plug in, using the grey RJ11 cable.

If you do have a direct fibre into the house, then you will have something like this.

The optical modem is where the optical fibre terminates.

It would have a number of lights lit up on it.

The latest ones look like this.

But you may have an older installation which looks similar to this.

Is that what you have installed?

If that is the case, then the home hub needs to plug into the WAN socket, and be connected to the RED WAN connector on the home hub.

From your original post, it looks like you are connected to some form of media plate, wherever that goes to. It would not connect to the RED port on the home hub, unless its linked back to an Openreach modem somehow.

Re: smart hub 2 is flashing purple

licquorice — Wed, 23 Dec 2020 14:27:50 GMT

Unless I am missing something, it looks as though the optical cable is not plugged into the ONT, neither is the cable from the hub WAN port. Can you post a clearer picture of the ONT?

Re: smart hub 2 is flashing purple

Keith_Beddoe — Wed, 23 Dec 2020 14:40:02 GMT

@licquorice Well spotted, I did wonder what that green cable was on the left. That would mean that the unit on the left, which is just out of the picture, must be an ONT. As you say, a clearer picture is needed as it looks like an unfinished installation.

Re: smart hub 2 is flashing purple

licquorice — Wed, 23 Dec 2020 14:41:16 GMT

Or the OP has been unplugging things that should not be unplugged!!

Re: smart hub 2 is flashing purple

Keith_Beddoe — Wed, 23 Dec 2020 15:04:02 GMT

@licquorice wrote:

Or the OP has been unplugging things that should not be unplugged!!

Or the ONT is missing or has been taken away by somebody. See the two screw holes below, where the ONT should hang. That would seem more likely.

Its never going to work like that. I see OP is now offiline.

@qian06

What has happened to the Openreach modem that the green connector should plug into?

Have you just moved in to a new build property, and the modem is missing?

Either way, you need to ring BT and request a visit from Openreach, as forum members are not going to be able to help with this.

Re: smart hub 2 is flashing purple

qian06 — Wed, 23 Dec 2020 15:03:29 GMT

I have this one. But I don't know how to use it

Re: smart hub 2 is flashing purple

licquorice — Wed, 23 Dec 2020 15:05:07 GMT

@Keith_Beddoe Yes, that could be it.

If that is the case, whoever removed it will be sadly disappointed it doesn't work anywhere else as it will be locked to that address.

Re: smart hub 2 is flashing purple

licquorice — Wed, 23 Dec 2020 15:07:35 GMT

@qian06 That is just a battery backup unit for the ONT. What is the white box to the left of your original picture.

Re: smart hub 2 is flashing purple

qian06 — Wed, 23 Dec 2020 15:08:42 GMT

I have solved the problem! Thank you!

Re: smart hub 2 is flashing purple

Keith_Beddoe — Wed, 23 Dec 2020 15:10:04 GMT

@qian06 wrote:

I have this one. But I don't know how to use it

No, that is just the battery backup unit for the modem. The modem itself is missing, you should have something like the unit on the left of the picture as well, that is where that green connector should be connected to.

Re: smart hub 2 is flashing purple

Keith_Beddoe — Wed, 23 Dec 2020 15:11:35 GMT

@qian06 wrote:

I have solved the problem! Thank you!

So where was the modem, had you removed it by mistake?

Re: smart hub 2 is flashing purple

qian06 — Wed, 23 Dec 2020 15:12:44 GMT

Yes!!!

Re: smart hub 2 is flashing purple

licquorice — Wed, 23 Dec 2020 15:15:03 GMT

Oh dear, hopefully all will be well but optical connectors should ideally be cleaned with specialist tools each time they are plugged in.

Re: smart hub 2 is flashing purple

qian06 — Wed, 23 Dec 2020 15:19:47 GMT

Thank you for your kindly reminder.

I will check if the website is getting well.

Re: smart hub 2 is flashing purple

qian06 — Wed, 23 Dec 2020 15:26:35 GMT

The internet is fast now.

Hope it will work afterward.