This topic

Intermittently unable to connect to HKC alarm system

Daveiw100 — Sat, 26 Dec 2020 18:55:38 GMT

I have recently had HKC alarm system installed, and have HKC SecureComm app installed on iPone and iPad.

Most of the time I am unable to connect to the system, but sometimes I connect OK, and can successfully control the alarm system

My alarm installer informed me that this a common problem with connection via BT Home Hub (I have Home Hub 6)

Rounter Event log shows following on unsuccessful connection:

18:16:31, 26 Dec.

18:16:31, 26 Dec.

:DHCP Confirmation of Request

Any ideas how to resolve this issue?

Keith_Beddoe — Sat, 26 Dec 2020 19:30:09 GMT

You might be better off using a third party router, its likely to give you a lot less trouble than the HH6.

This one is very popular, and works with all BT services.

If you only want 2.4GHz then there is a cheaper option, about £35.

They are both very easy to configure.

Daveiw100 — Sat, 02 Jan 2021 13:17:30 GMT

Been doing some further investigation.......

BT HomeHub Event log always shows successful connection from polling every few minutes.......

-------------

12:53:49, 02 Jan.

eth2:[Device Connected] MAC Address:70:B3:D5:F1:F7:7D Host Name: IP Address: 192.168.0.245, lease duration is 86400 seconds.

12:53:49, 02 Jan.

12:53:49, 02 Jan.

eth2:DHCP Lease issued 192.168.0.245 to 70:B3:D5:F1:F7:7D

12:53:49, 02 Jan.

:DHCP Confirmation of Request

---------------

So why cannot I not always successfully ping the device?

Most of the time, I get response "Destination Host unreachable", or "Timed Out". Sometimtes I can successfully ping the device