This topic

Zoom

Lor4 — Mon, 28 Dec 2020 13:48:52 GMT

Why When I try to use Zoom (required twice a week for 45mins) every time it freezes . I have bt halo 1 ...

Re: Zoom

imjolly — Mon, 28 Dec 2020 13:57:23 GMT

Halo 1 is just an add on to yout broadband package and does not affect you speed or connection

in order for the forum members to help please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information .

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

enter your phone number and post results remember to delete number https://www.broadbandchecker.btwholesale.com/#/ADSL

Someone may then be able to offer help/assistance/suggestions to your problem

Re: Zoom

Lor4 — Mon, 28 Dec 2020 15:30:47 GMT

technical log in is asking for a password -- dont believe I have one for this? and not teckie enough to confidently start a full reset? I did dial 17070 option 2 and it was silent - during a zoom call that had frozen I did a speed test and it came up 32/6.7!

Re: Zoom

-Richie- — Mon, 28 Dec 2020 15:30:26 GMT

@Lor4wrote:
technical log in is asking for a password -- dont believe I have one for this? and not teckie enough to confidently start a full reset?

Look on the back of your hub, you'll have 1 password for wi-fi and another for the hub manager, it's the hub manager password you need to use.

Re: Zoom

Lor4 — Mon, 28 Dec 2020 15:52:11 GMT

ok, got that, got some stats but dont know how to share the stats with you - or what specifically you are looking for.the technical log doesn't go back yo earlier this morning when I tried to use zoom

Re: Zooms

imjolly — Mon, 28 Dec 2020 16:02:53 GMT

it is the technical log information not the logs

you can post using the camera icon