This topic

BT Wi-Fi SSIDs Not Active on BT Hub 6

thegrail — Thu, 31 Dec 2020 15:28:42 GMT

I had a problem a couple of years ago where the BT Wi-Fi and FON SSIDs were not appearing on my BT Hub 6. Last year, after many regular monthly calls from BT Support, the SSIDs finally appeared.

This year I spotted that all the BT Wi-Fi SSIDs had disappeared again. I tried contacting BT Support Chat, but the person I conversed with for over 30 minutes didn't seem to understand what I say and tried to get me to subscribe to BT Wi-Fi. When I explained that I was a BT Broadband Customer and this included BT Wi-Fi, they then insisted that BT Hubs have never transmitted the SSIDs for BT Wi-Fi !

I gave up in the end, and thought I would try the BT Community instead in case I had got it all wrong.

On my hub status page it clearly states:

BT Wi-fi status: Active

Should my hub be transmitting the SSIDs for BT Wi-Fi and FON, and if so how would you suggest I progress the issue?

Thanks in advance.

Re: BT Wi-Fi SSIDs Not Active on BT Hub 6

Keith_Beddoe — Thu, 31 Dec 2020 15:41:02 GMT

A factory reset of the home hub, should re-enable them. Its possible the configuration file has been corrupted. This will be restored by the factory reset.

Re: BT Wi-Fi SSIDs Not Active on BT Hub 6

Anonymous — Thu, 31 Dec 2020 16:27:13 GMT

You should still see BT Wi-Fi but you will no longer see FON.

"BT Wi-fi is born: BT Fon and BT Openzone hotspots are now under one roof called BT Wi-fi. "

https://fon.com/bt-wifi-with-fon-rebranding/#:~:text=In%20the%20last%20days%2C%20BT,re%20really%20excited%20about%20it.

Re: BT Wi-Fi SSIDs Not Active on BT Hub 6

thegrail — Thu, 31 Dec 2020 17:52:14 GMT

Thanks for the info - unfortunately no BT Wi-Fi SSIDs of any flavour seem to be being transmitted 😔

Re: BT Wi-Fi SSIDs Not Active on BT Hub 6

Anonymous — Thu, 31 Dec 2020 17:54:17 GMT

Have you opted out?

Re: BT Wi-Fi SSIDs Not Active on BT Hub 6

thegrail — Thu, 31 Dec 2020 21:08:02 GMT

No - quite happy to provide a BT Wi-Fi hotspot and want to use any other ones including FON abroad. I have been searching the web to see where I could have opted out and if so to opt in again.

Re: BT Wi-Fi SSIDs Not Active on BT Hub 6

thegrail — Thu, 31 Dec 2020 21:09:56 GMT

Thanks - I'll give it a try tomorrow 🤗

Re: BT Wi-Fi SSIDs Not Active on BT Hub 6

Anonymous — Thu, 31 Dec 2020 21:50:22 GMT

www.bt.com/btwifi >

If you haven't opted out, then you will see a screen offering you the chance to do so

If you have opted out, you will see the screen below offering you the chance to opt back in.

Re: BT Wi-Fi SSIDs Not Active on BT Hub 6

thegrail — Fri, 01 Jan 2021 08:22:11 GMT

Thanks for the link 😊
Checked and it says " BT Wi-fi Included with your products".
And in the liinked page it gives me the option to "opt out". I'll try opting out and then leave it a few days and the sign up again - not going out much at the moment under Tier 4 😔

Re: BT Wi-Fi SSIDs Not Active on BT Hub 6

thegrail — Fri, 01 Jan 2021 08:26:15 GMT

Third for the advice. Just tried a factory reset but no appearance of BT Wi-Fi SSIDs 😔

Re: BT Wi-Fi SSIDs Not Active on BT Hub 6

Anonymous — Fri, 01 Jan 2021 10:24:58 GMT

From other posts on this forum, it seems that opting in/out isn't immediate, it appears that it can take up to 28 days.

Someone please correct me if I'm wrong

Re: BT Wi-Fi SSIDs Not Active on BT Hub 6

thegrail — Fri, 01 Jan 2021 10:35:29 GMT

Thanks - I'll leave reactivating until February 1 🤗

Re: BT Wi-Fi SSIDs Not Active on BT Hub 6

thegrail — Thu, 07 Jan 2021 14:30:06 GMT

Reset the BT Hub 6 yesterday and the BT Wi-Fi SSIDs have magically appeared, even though I had opted out of BT Wi-Fi 5 days before.

I have BTWi-Fi active on 2.4 GHz and BTWi-Fi and BTWiFI-X active on 5 GHz

Tried to reactivate BT Wi-FI via the web link for when I'm next brave enough to go outdoors, but this fails with

Sorry something's gone wrong
There's been a problem while processing your request.
We have registered this problem and will be looking into it shortly.

However, will worry about that at a later date.

Thanks to everyone who responded for your assistance - glad I was not going mad after my wasted conversation with the BT Chat team.