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BT Broadband Halo 1 - signal drops

Fiona2 — Sat, 02 Jan 2021 19:38:40 GMT

Hi, I live near to a railway line in London and each time a train goes past it affects my signal. Essentially, my device seems to reboot or I lose the connection.

Are there any thoughts about what I can do?

Re: BT Broadband Halo 1 - signal drops

imjolly — Sat, 02 Jan 2021 19:45:44 GMT

Is it the hub that drops connection with lights changing from blue or is it your wireless devices dropping connection?

Re: BT Broadband Halo 1 - signal drops

Fiona2 — Wed, 06 Jan 2021 12:37:29 GMT

Hello and thank you. Its my devices that drop.

Interestingly, on the high street, shops like Boots and carpet right also say their reception is poor.

Re: BT Broadband Halo 1 - signal drops

imjolly — Wed, 06 Jan 2021 13:11:33 GMT

if the hub colour stays blue then not dropping internet so it must be your wireless network you are dropping have you tried changing the wireless channels?

Re: BT Broadband Halo 1 - signal drops

Fiona2 — Wed, 06 Jan 2021 17:25:22 GMT

Hello again, you suggest changing thd wireless channels...how does one do that. I'm not tech savvy. Thank you. Fiona