This topic

Ethernet Cable putting me on different network

TomJ_Taylor — Sat, 19 Dec 2020 20:19:39 GMT

So we recently got a new BT router and I use a direct ethernet to connect to the router, however, it isn't putting me onto our BT network, it is putting me onto our Sky Network despite being directly connected to the BT router? It does the same thing to my brother who is also directly plugged into the BT.

I've tried resetting the router, factory resetting the router, resetting my PC and ethernet Card but nothing seems to work.

Any help is appreciated!

Re: Ethernet Cable putting me on different network

NigelB72 — Sat, 19 Dec 2020 20:22:31 GMT

Has your internet connection actually been changed from Sky to BT?

Re: Ethernet Cable putting me on different network

pippincp — Sat, 19 Dec 2020 20:26:15 GMT

Can you post a tracert to bbc.co.uk?

Re: Ethernet Cable putting me on different network

imjolly — Sat, 19 Dec 2020 20:39:24 GMT

Do you use powerline adapters?

Re: Ethernet Cable putting me on different network

Anonymous — Sat, 19 Dec 2020 20:53:22 GMT

I'm pretty sure I know the answer to this one from personal experience.

Make sure your machine is connected to the hub

Go into settings, in the search bar - type Network Reset and press enter

Answer Yes when prompted

Your machine will tell you that it's going to reboot in 5 minutes but there's no need to wait, just restart it yourself

That should be all you need to do

Re: Ethernet Cable putting me on different network

Anonymous — Sat, 19 Dec 2020 20:56:45 GMT

@imjollywrote:
Do you use powerline adapters?

That's exactly what happened to me

Re: Ethernet Cable putting me on different network

pippincp — Sat, 19 Dec 2020 21:35:46 GMT

@Anonymous An easier way would be open a command prompt then type "ipconfig /release " then ipconfig renew"

(no quotes) no machine restart required.

Re: Ethernet Cable putting me on different network

Anonymous — Sat, 19 Dec 2020 21:39:23 GMT

@pippincp

For whatever reason, that didn't work for me, on top of that some people baulk as soon as you tell them to open a command window and mention DOS. That's why I suggested the reset

Re: Ethernet Cable putting me on different network

TomJ_Taylor — Sat, 19 Dec 2020 22:29:05 GMT

No, we're still on BT, we have two different internets

Re: Ethernet Cable putting me on different network

TomJ_Taylor — Sat, 19 Dec 2020 22:30:19 GMT

No I don't, I'm connected via 20m ethernet cable straight from my PC into the router

Re: Ethernet Cable putting me on different network

pippincp — Sat, 19 Dec 2020 22:34:00 GMT

@TomJ_Taylorwrote:
No I don't, I'm connected via 20m ethernet cable straight from my PC into the router

Tracert?

Re: Ethernet Cable putting me on different network

TomJ_Taylor — Sat, 19 Dec 2020 22:42:05 GMT

What's that?

Re: Ethernet Cable putting me on different network

pippincp — Sat, 19 Dec 2020 23:47:55 GMT

https://www.hellotech.com/guide/for/how-to-run-a-traceroute-windows-10

You can do it to google.com or bbc.co.uk.

Re: Ethernet Cable putting me on different network

TomJ_Taylor — Sun, 20 Dec 2020 00:45:59 GMT

Seems to also be causing issues with my xbox one! It seems that any Ethernet connection to the BT hub just puts me onto a sky network, meaning I am unable to play online or download any games because the connection is awful

Re: Ethernet Cable putting me on different network

pippincp — Sun, 20 Dec 2020 01:21:54 GMT

@TomJ_Taylorwrote:
Seems to also be causing issues with my xbox one! It seems that any Ethernet connection to the BT hub just puts me onto a sky network, meaning I am unable to play online or download any games because the connection is awful

Tracert?

Re: Ethernet Cable putting me on different network

Keith_Beddoe — Sun, 20 Dec 2020 06:43:08 GMT

What do you get on your phone if you dial 150, as you may have a crossed line?

Re: Ethernet Cable putting me on different network

Anonymous — Sun, 20 Dec 2020 10:43:38 GMT

Did you try my suggestion in message 5?

Re: Ethernet Cable putting me on different network

ch — Sun, 20 Dec 2020 12:25:45 GMT

If you're plugged into a BT hub connected to a BT network, and there's no other network connections from your devices (for example wifi to the sky router), then you are connected to BT.

If not, one of these:

You're connected to sky via wifi "ipconfig /all" in a command prompt will help show that.

You're not connected to what you think you are - check the cables.

You're not on the Sky network - "tracert www.bbc.co.uk" in a command prompt will prove that.

You're using powerline connectors and connecting to the wrong endpoint, maybe even a neighbour

Your BT hub is connected to Sky broadband.

Re: Ethernet Cable putting me on different network

pippincp — Sun, 20 Dec 2020 12:31:22 GMT

A BT hub can't authenticate on SKY broadband.

Re: Ethernet Cable putting me on different network

Anonymous — Sun, 20 Dec 2020 12:38:47 GMT

@ch Not at all likely.

More like the Sky network name has been remembered by the O.S.

All that's required is a simple painless network reset but the OP seems resistant for some reason.