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Broadband Speed has been consistently slow over last handful of days

andy121064 — Sat, 09 Jan 2021 13:50:19 GMT

I’ve just done latest ookla speed test and it’s returning no more than 17 meg download.... having constant buffering when trying to stream

Re: Broadband Speed has been consistently slow over last handful of days

imjolly — Sat, 09 Jan 2021 14:16:28 GMT

please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information .

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

enter your phone number and post results remember to delete number https://www.broadbandchecker.btwholesale.com/#/ADSL

Someone may then be able to offer help/assistance/suggestions to your problem

Re: Broadband Speed has been consistently slow over last handful of days

andy121064 — Thu, 21 Jan 2021 19:50:44 GMT

To be absolutely frank, this fibre 2 service has got worse... just did an ookla and returned 1.02 mb download... allow me to send the screenshot...?

sort it out BT or I’m moving on and will put you in breach of contract on your minimum 34 mb download speed