This topic

Website errors

Stevecb3 — Sat, 09 Jan 2021 19:42:07 GMT

Hi all,

Please can you help. I’m having some issues since last week I’m unable to get on some websites. There are some access denied error when trying to open some websites (Tesco).

please help me

Re: Website errors

Anonymous — Sat, 09 Jan 2021 20:17:21 GMT

On all or just some devices?

Can the failing device(s) access that site if you connect using your mobile phone as a hotspot?

Re: Website errors

Stevecb3 — Sat, 09 Jan 2021 20:21:56 GMT

Yes, all devices fail but if I hotspot or use 4G then I can access the sites.

Re: Website errors

Anonymous — Sat, 09 Jan 2021 20:26:34 GMT

Log into your MyBT account and disable BT Web Protect (if enabled)

Re: Website errors

Stevecb3 — Sat, 09 Jan 2021 20:32:31 GMT

Thanks for the help. I have checked and the BT web protect was not active.

Re: Website errors

Anonymous — Sat, 09 Jan 2021 20:36:09 GMT

Have you tried rebooting the hub? If that doesn't work then try a factory reset

https://www.bt.com/help/broadband/how-do-i-reset-my-bt-hub-to-its-factory-settings

Re: Website errors

Stevecb3 — Sun, 10 Jan 2021 09:01:49 GMT

Thanks you very much. I had done a restart and still had the issue. When I did a factory reset this has resolved the issue.
many thanks for your help