This topic

BT Wifi and Roberts Radio

ian2021 — Wed, 13 Jan 2021 08:07:31 GMT

Hello, I was given a lovely Robert Radio Istream 3 for Christmas and have not been able to connect it to my home BT wifi. I have a BT Smart Hub 2 and the radio won't find the network when it searches and I have tried to connect via the UNDOK app, but it won't find the network that way either. My wifi works very well with strong signal and all is good on that front.

I was in contact with Roberts who exchanged the radio but still the same.

After research I have tried switching off the SmartSetup and the security around the wifi but still nothing.

Has anyone had this problem or can help? All suggestions very very gratefully received.

Thank you in advance.

Re: BT Wifi and Roberts Radio

Keith_Beddoe — Wed, 13 Jan 2021 08:17:53 GMT

@ian2021

Welcome to this user forum.

Try a different wireless mode.

https://www.bt.com/help/broadband/what-is-the-wireless-mode-feature-on-my-bt-smart-hub-

Re: BT Wifi and Roberts Radio

Ribblelancs — Wed, 13 Jan 2021 08:53:25 GMT

Alternatively, have you tried to connect by WPS? It's quick and secure.
That version of the Roberts Radio should support WPS.

I use WPS with the Roberts 83i, which is a much older version.

Re: BT Wifi and Roberts Radio

ian2021 — Wed, 13 Jan 2021 09:48:54 GMT

Thanks for this - have tried (on two and three) but alas no change

Re: BT Wifi and Roberts Radio

ian2021 — Wed, 13 Jan 2021 09:49:32 GMT

Thank you - alas yes but the radio just doesn't seem to pick up the signal. Hmmmm.

Re: BT Wifi and Roberts Radio

licquorice — Wed, 13 Jan 2021 09:52:13 GMT

Some devices get confused with the 2 wifi bands having the same SSID. It can sometimes be resolved by temporarily turning off the 5Ghz band, connect the radio and then turn the 5Ghz band back on. If you don't have any 5Ghz devices, you could leave the 5Ghz band off permanently.

Re: BT Wifi and Roberts Radio

ian2021 — Wed, 13 Jan 2021 15:47:49 GMT

Thank you - I tried that and restarted the hub, but it still wouldn't find it. I am baffled. Thank you very much for the suggestion though.

Re: BT Wifi and Roberts Radio

Anonymous — Wed, 13 Jan 2021 16:01:32 GMT

Have you turned off Smart Setup

https://www.bt.com/help/broadband/what-is-smart-setup-on-the-bt-hub--how-can-i-turn-it-on-and-off-

Re: BT Wifi and Roberts Radio

ian2021 — Wed, 13 Jan 2021 16:20:08 GMT

I have - alas nothing .... thank you.

Re: BT Wifi and Roberts Radio

Anonymous — Wed, 13 Jan 2021 16:37:49 GMT

I don't pretend to understand the following text, I just copied it from https://community.bt.com/t5/Archive-Staging/BT-HH5-Spotify-Premium-and-Roberts-Stream-93i-streaming-issue/m-p/1449662

I think it's saying try toggling UPNP

"I've just managed to setup the Roberts radio to stream music though UPNP.

When purchased this feature was not available on the Roberts, but since then the Software was updated, and more importantly the instruction book was updated.

However the Roberts is still not "air-play" enabled, (there's a new software update available but don't yet know what it will do) so I can't connect wirelessly to the Ipod touch (3g). So the answer is to use an air play enabled receiver and buy an Ipod touch - which is going to cost you a lot of money!"

Re: BT Wifi and Roberts Radio

ian2021 — Thu, 14 Jan 2021 15:25:51 GMT

Many thanks - I got a bit lost. But no resolution alas. But thank you for looking

Re: BT Wifi and Roberts Radio

Ribblelancs — Thu, 14 Jan 2021 15:52:16 GMT

Keep trying!

Read the instruction manual carefully. I use a SH2 with both 2.4Ghz And 5 GHz active.

Seem to remember that there’s a switch to throw, in software or even a manual switch. I got my Roberts Stream when digital was just starting up and used FM initially. Hope you are not confusing WiFi with Bluetooth. Forget Bluetooth, You need a WiFi connection to get started.

Re: BT Wifi and Roberts Radio

Anonymous — Thu, 14 Jan 2021 16:16:12 GMT

Have you tried manual settings as on page 18 of the manual (below)

I've made some suggestions as to values to use

Important edit: I've just noticed a mistake in my suggested values, the secondary DNS should be 8.8.4.4

Re: BT Wifi and Roberts Radio

ian2021 — Thu, 14 Jan 2021 17:39:51 GMT

Many thanks - will go through the manual again. I am definitely using Wifi.

Re: BT Wifi and Roberts Radio

Anonymous — Thu, 14 Jan 2021 17:41:39 GMT

It might be best to do a factory reset first and start with a clean slate

Re: BT Wifi and Roberts Radio

ian2021 — Thu, 14 Jan 2021 19:54:17 GMT

Many thanks Mr Meldrew - I followed this very closely and it didn't connect it kept returning to the settings as though there was a problem. I tried it a couple of times but nothing. I think, when restrictions allow, I will take it to a friends house to see if it finds and connects to their wifi. At least then I will know if it is the radio, or the connection to my router. I am very grateful to you for taking the time to look in to this and respond.

Re: BT Wifi and Roberts Radio

Anonymous — Thu, 14 Jan 2021 20:04:32 GMT

No problem, I would be interested to hear back from you when (notice I said when, not if) you get it working👍☃️

Re: BT Wifi and Roberts Radio

Ribblelancs — Thu, 14 Jan 2021 21:25:16 GMT

Good luck!

Some more clues.

Memory is coming back now. When I received the SH2 replacing the HH6 it would not connect to Wi-fi. Before you got the radio, did you install the HH2 yourself, or was it a technician? He may have altered settings from standard. You just can’t hide the WiFi on a SH2.

Hence V_Meldrew asked you to do a factory reset,

My lazy solution was to setup using WPS. It’s worked ever since. Hope your friend’s Hub is not a HH2, then it may pin the problem down.

Re: BT Wifi and Roberts Radio

ian2021 — Sat, 16 Jan 2021 18:00:06 GMT

Thanks to everyone for their advice. I took the radio to a neighbours house and stood outside - and it picked up about 12 wifi signals! So the good news is the radio is ok and connects ok. It confirms the problem is finding the wifi. I have reset the settings via the hub manager. Any further thoughts very gratefully received. Thank you everyone.

Re: BT Wifi and Roberts Radio

Anonymous — Sat, 16 Jan 2021 18:13:16 GMT

Can't understand why it's not seeing the wi-fi signal from your router unless you've got both bands disabled?

Sounds daft I know but I don't see anywhere in the thread where you mention having any other Wi-Fi devices