This topic

Mode 2 not working following recent firmware update on SH2

Shaunday442 — Wed, 13 Jan 2021 23:23:00 GMT

Hi, i had lots of issues with my complete wifi, i then had to change the mode from 1 to 2 and things began working much better, since my router had a firmware update on 9/1/2021 my wifi discs will not connect on mode 2 or 3 and only on mode 1, but my wifi overall works very poorly on mode 1. What are my. Options to get the discs connected back onto mode 2?

Thanks

Re: Mode 2 not working following recent firmware update on SH2

Anonymous — Thu, 14 Jan 2021 17:35:18 GMT

If you have an old device that won't work correctly on mode 1 then you could buy a cheap USB network adaptor (cost around £5) to plug into it

Re: Mode 2 not working following recent firmware update on SH2

andybathome — Fri, 15 Jan 2021 18:22:08 GMT

I have this problem as well, disk will no longer pair with hub in mode2.

Re: Mode 2 not working following recent firmware update on SH2

Shaunday442 — Fri, 15 Jan 2021 18:54:18 GMT

No its not to do with old devices not connecting its to do with the sh2 not working as it should in mode 2. Its to do with the firmware update i believe as issues are in the time frame of the update.

Re: Mode 2 not working following recent firmware update on SH2

Anonymous — Fri, 15 Jan 2021 19:29:27 GMT

@Shaunday442

Sorry, I don't understand. Why do you want to operate your hub in wireless mode 2 if all of your devices are compatible with mode 1

Re: Mode 2 not working following recent firmware update on SH2

andybathome — Fri, 15 Jan 2021 20:04:41 GMT

Because the BT advice is to try mode 2 if you have problems in mode 1. I did and it worked. Now it is broken again after the firmware upgrade. What with this and the awful email client they have rolled out I suspect there are new engineers somewhere in BT who are simply not up to the job. Any other better providers than BT?

Re: Mode 2 not working following recent firmware update on SH2

tamasine — Sat, 16 Jan 2021 15:09:28 GMT

This is interesting. I just posted about my current issues with our Sky Q box constantly disconnecting from our network every evening - one of the suggestions was to try Mode 2. When I did that all our devices kept dropping out and it said the network was unavailable. So agree there seems to be some sort of issue

Re: Mode 2 not working following recent firmware update on SH2

mark112 — Sun, 07 Feb 2021 15:37:31 GMT

Hi,

I have the same issue. I have a smart hub 2 and use ‘mode 2’ for my Sonos to work properly (it forgets speakers in mode 1).

Both my Wi-fi discs stopped working after the recent firmware update.

I’ve spent hours on the phone with BT and had an engineer visit but it’s been suggested that I try the community forum for more support(?)

I’ve replaced the router and a Wi-fi disc but the discs will only pair in Mode 1 (switching to or trying to setup in mode 2 loses connection and I just get a flashing blue light).

Does anyone have a solution please or know how to get support from BT to fix the firmware issue?

thanks

Re: Mode 2 not working following recent firmware update on SH2

Les-Gibson — Sun, 07 Feb 2021 16:19:29 GMT

As you say, the discs will only work if the SH2 is in wireless mode 1 and only BT's partners or whoever wrote the software can fix that. One workaround could be to connect (say) a mini hotspot such as the one below to the hub by ethernet cable to create a secondary 2.4GHz network

https://www.bt.com/help/user-guides/broadband-and-wi-fi-devices/wi-fi-and-home-networking/wi-fi-home-hotspots/mini-wi-fi-home-hotspot-600

Re: Mode 2 not working following recent firmware update on SH2

mark112 — Sun, 07 Feb 2021 17:14:14 GMT

Hi, thanks for the reply. I’m trying to avoid having to create a secondary network (the BT discs replaced one I had already and worked fine until the firmware update).

How do we draw attention to the issue with BT so they fix the issue with the firmware? Their customer service team had no escalation path for this kind of issue.

Re: Mode 2 not working following recent firmware update on SH2

timmo44 — Wed, 17 Feb 2021 02:18:07 GMT

Exact same problem here. Sky Q started disconnecting continually this week (Feb 21). Changed to wireless mode 2 and Sky now all good but all the BT discs disconnected. Tried the regular reset and they won't connect. Purple to red to flashing blue - app shows the discs connecting and disconnecting continually every few seconds. Back to mode 1 and the discs work but Sky stuffed again.

Over to you BT - don't you have systems tests there before you make these dreadful changes?