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Sky Q problems / smart setup

tamasine — Sat, 16 Jan 2021 15:06:54 GMT

Hi,

I appreciate this has come up before, but we have the problem of our Sky Q box disconnecting from the network every evening. I have tried many of the fixes suggested but one thing that seems to work for many people is switching off the smart setup on the hub. I have tried to do this but I can’t find where the option exists to do that - has it been removed?

Any help or suggestions would be much appreciated. Thanks I’m advance.

Re: Sky Q problems / smart setup

imjolly — Sat, 16 Jan 2021 15:09:59 GMT

have you turned of smart setup

Turn Off smart setup

I would also change the 5ghz network channel to manual from auto and select another channel to channel 36 which is used by SKYQ - try 44 or48

Re: Sky Q problems / smart setup

tamasine — Sat, 16 Jan 2021 15:11:45 GMT

Thanks for the reply. I’m just not able to see the smart setup option in the hub manager and that’s why I was wondering if it’s still there?

thanks for the other suggestion, will try that.

Re: Sky Q problems / smart setup

imjolly — Sat, 16 Jan 2021 15:13:22 GMT

which hub version do you have?

Re: Sky Q problems / smart setup

tamasine — Sat, 16 Jan 2021 15:15:53 GMT

It’s a smarthub 2. Thanks so much for the help.

Re: Sky Q problems / smart setup

licquorice — Sat, 16 Jan 2021 15:16:48 GMT

Still there

Re: Sky Q problems / smart setup

tamasine — Sat, 16 Jan 2021 15:18:37 GMT

I’m going to try firing up the laptop as I’m not getting that option on my phone! Thanks

Re: Sky Q problems / smart setup

tamasine — Sat, 16 Jan 2021 15:21:56 GMT

Yes that worked - that option just wasn’t showing on my iPhone but it was there when I connected on the laptop. I really appreciate you helping me out, thanks very much

Re: Sky Q problems / smart setup

drewuk — Mon, 18 Jan 2021 02:31:42 GMT

Go into wireless devices and assign each one to have that IP address permanently. DCHP leasing is for a 24hours by default,. this cause an issue whereby the mini boxes keep looking for the main box