This topic

BT Broadband & Sky Q

ROWBOTG2 — Sun, 14 Jun 2020 12:05:49 GMT

Hi ,

I have Bt Broadband Superfast Fibre , Hub 6 and am happy with it , all our devices in the home work from Wi Fi , laptop, I Phones , TV etc

Am about to upgrade my Sky to the new Sky Q system and looking on the Sky forum it seems many are having problems with the new Sky Q box dropping connection regularly .

I think this is not confined to BT Broadband and could well be a Sky issue but it seems one fix suggested for BT Broadband users is to turn off Smart Settings in the Hub Admin menu.

This got me thinking as to what this feature actually is I have never been aware of it.

Can anyone please advise what this facility is and what I would lose if I turned it off , Im thinking it doesnt work via wi fi anyway as Ive never encountered it.

Thanks in advance

Re: BT Broadband & Sky Q

Anonymous — Sun, 14 Jun 2020 12:25:20 GMT

Smart Setup is BT's online set-up wizard. Every time you connect a new device to your Hub, it guides you through setting up all the BT features and services available for that device.

It should appear as soon as you connect to the Hub and open a browser. I believe the recommendation (looking through threads on this forum), is to turn it off regardless of who provides your TV as it causes more problems than it solves full stop.

I have just had Sky Q installed plus 1 mini box and have a BT Smart Hub 2 and a Complete Wifi disc. I am on the latest firmware (Q112) which appears to be causing some people connection issues but I haven't had any at all so far.

Sky Q 2TB box is connected via ethernet to the Smart Hub 2, the mini (which is in the room directly above), is connected wirelessly using the Sky Q mesh.

The only change I did make (prior to install), was moving the BT Hub 5gz signal off of channel 36 as that is what the Sky Q mesh defaults to.

Re: BT Broadband & Sky Q

imjolly — Sun, 14 Jun 2020 12:36:54 GMT

I have the SH2 and the SKY Q 2TB box with 3 mini boxes. Had a few connection problems in first week with boxes dropping connection and then having to set up again. This now has settled down and the boxes all connect and have remained connected for weeks without any problem. they are all connected by wifi including main SKYQ box

I have smart setup turned off and the channels on fixed having turned off auto

Re: BT Broadband & Sky Q

ROWBOTG2 — Sun, 14 Jun 2020 13:10:10 GMT

Thanks.

Not very techie so will wait and see how it goes before changing channels on Hub etc as may not be necessary, have turned off the Smart Set Up though.

Re: BT Broadband & Sky Q

pompey1898 — Sun, 14 Jun 2020 16:12:34 GMT

Mine has worked fine with smart turned off, and channels named seperately, never had a disconnection in about 2 years.

Re: BT Broadband & Sky Q

ROWBOTG2 — Sun, 14 Jun 2020 16:18:49 GMT

Thanks Pompey,

Sorry not very technical
Is channels named separately the default setting in the Hub Manager , in other words with nothing changed ?

Re: BT Broadband & Sky Q

pippincp — Sun, 14 Jun 2020 16:27:46 GMT

The default is for the 2.4Ghz and 5Ghz having the same name. You can change it in the hub manager.

Re: BT Broadband & Sky Q

ROWBOTG2 — Sun, 14 Jun 2020 16:35:31 GMT

Thanks Pipp

Thats what is showing in my Hub , I was trying to work out if that was what Pompey meant in his post as named separately

In other words I would be best leaving in that setting as it has been ok with his Sky Q

Re: BT Broadband & Sky Q

ROWBOTG2 — Sun, 14 Jun 2020 17:10:04 GMT

Just had another look

My channels are set to 2.4ghz - Smart Channel 11 & 5GHZ Channel 36

So my question is should I be OK to leave like this when I get Sky Q as some people have had issues with the wi fi connection dropping , hoping just turning off the Smart will suffice , and imagine different people have had different experiences.

Re: BT Broadband & Sky Q

imjolly — Sun, 14 Jun 2020 17:27:47 GMT

from memory I think it best to move hub of channel 36 and move to another I have mine on 44

as long as you don't have the SH2 then I would split the networks as already suggested

https://www.bt.com/help/broadband/fix-a-problem/broadband-and-wi-fi/i-want-to-improve-my-wi-fi/how-do-i-split-my-bt-hub-s-ssid--wireless-network-name--

Re: BT Broadband & Sky Q

ROWBOTG2 — Mon, 15 Jun 2020 10:34:29 GMT

Hi imjolly and thanks for the response.

Being a bit nervous about messing the whole thing up and not being totally sure what splitting the networks actually means or achieves in relation to Sky Q installation I think for now Ill leave well alone and see if I encounter any issues post fitting.

I am having just the 1TB box with no mini boxes , the TV and box will be in the lounge , as is the BT Hub 6 router , so maybe that will be ok ?

Re: BT Broadband & Sky Q

imjolly — Mon, 15 Jun 2020 11:07:37 GMT

if TV and SKYQ in lounge as well as router are you using ethernet connections which would solve all the possible problems

Re: BT Broadband & Sky Q

ROWBOTG2 — Mon, 15 Jun 2020 12:31:31 GMT

No Ethernet I’m afraid as it’s quite a long distance between the router , which BT advised me to position with the incoming main feed rather than extension socket , and the tv which is right at the other end of the lounge so it would be too disruptive and have to run along the skirting which is a no go unfortunately.

Re: BT Broadband & Sky Q

Anonymous — Mon, 15 Jun 2020 12:37:05 GMT

@ROWBOTG2wrote:
I am having just the 1TB box with no mini boxes , the TV and box will be in the lounge , as is the BT Hub 6 router , so maybe that will be ok ?

Then you are worrying about nothing.

The problems some people have relate to a mini box getting a connection to the main SkyQ box. This is because the SkyQ system creates it's own wireless mesh network to connect mini boxes to the main one.

If you have just gone for the main box you don't need to do anything other than connect it to your hub as you would any other device via WiFi.

Re: BT Broadband & Sky Q

pompey1898 — Mon, 15 Jun 2020 13:23:09 GMT

@Anonymouswrote:
@ROWBOTG2wrote:
I am having just the 1TB box with no mini boxes , the TV and box will be in the lounge , as is the BT Hub 6 router , so maybe that will be ok ?
Then you are worrying about nothing.
The problems some people have relate to a mini box getting a connection to the main SkyQ box. This is because the SkyQ system creates it's own wireless mesh network to connect mini boxes to the main one.
If you have just gone for the main box you don't need to do anything other than connect it to your hub as you would any other device via WiFi.

Just remember to seperate and name the bands ( suggest a 5 & 2.4 suffix will do ) and make sure the Sky Q box is set to the 2.4Ghz band, it will not work on 5Ghz.

Re: BT Broadband & Sky Q

ROWBOTG2 — Mon, 15 Jun 2020 16:28:30 GMT

Thanks Sterohaven , I believe you are correct.
Ill go with status quo and the helpful suggestion about ensuring Sky use the 2.4ghx channel.
Problem was I looked at the Sky Forum and saw a massive thread about people having Sky Q issues but didnt realise it was with mini box additions.

Re: BT Broadband & Sky Q

BangerBoy — Wed, 20 Jan 2021 15:08:27 GMT

Is it any good connecting main sky q box to a bt black disc using a Ethernet cable?

Re: BT Broadband & Sky Q

BAFlyer — Wed, 20 Jan 2021 15:39:17 GMT

That’s how I run my setup. Mini boxes connect to the main box via the Sky Q 5Ghz network and then they all connect via the Ethernet cable from the Sky Q 2 TB box to a Black disc then to the SH2. Never had any issues with mini boxes or the main box connecting to the internet, as long as the Black disc maintains connectivity with the SH2.

Re: BT Broadband & Sky Q

BangerBoy — Wed, 20 Jan 2021 16:05:34 GMT

Thanks

Re: BT Broadband & Sky Q

darena — Thu, 29 Apr 2021 14:05:42 GMT

Hi All,

Sorry, old thread but I think I have recently solved this.

My existing setup is Sky Q 1TB box and x2 Minis. I have BT Fibre (Smart Hub 2) and BT Whole Home Wi-Fi Discs x4 (White Discs) Wifi on Router is OFF.

I could never get a stable connection to the Minis as I thought the Q system did not like anything other than Sky Broadband Mesh Wifi.

After some config changes, I have managed to get stability:

- Turn on just 2.4hz WiFi on Smart Hub 2 (create a separate network name)

- Change Mode to '2'

- Add main Sky Q box to new Wifi

- Add remaining Minis to new Wifi

- I found I did not need to change Sky boxes to 'only 2.4hz' within hidden menu - but this might help others.

This seems to have given me stability. All remaining devices in my house run off the Whole home discs on both (auto) 2.4hz & 5hz - Separate Wifi network.

I hope this helps those that don't want to go down the ethernet route (and Smart Hub is relatively near their Sky equipment)

Thanks