https://community.bt.com/t5/Archive-Staging/New-set-up/m-p/2133120#M1228739 <P>Depending on the package you have order your will either need a phone line and openreach master socket or if fibre direct your home then you need openreach to install the ONT and connect the fibre cable to the ONT</P> <P>none of which you can do yourself</P> Wed, 20 Jan 2021 19:16:00 GMT imjolly 2021-01-20T19:16:00Z https://community.bt.com/t5/Archive-Staging/New-set-up/m-p/2133118#M1228738 <P>Hi,</P><P>just ordered a package and the only option was for an engineer set up. Just wondering if this is mandatory i.e there is something with the set up I can’t do myself or if I can cancel The engineer and do it on my own (to save them a trip out).</P><P>For info, I am new customer coming from virgin.&nbsp;</P> Wed, 20 Jan 2021 19:13:15 GMT https://community.bt.com/t5/Archive-Staging/New-set-up/m-p/2133118#M1228738 Laurawat 2021-01-20T19:13:15Z https://community.bt.com/t5/Archive-Staging/New-set-up/m-p/2133120#M1228739 <P>Depending on the package you have order your will either need a phone line and openreach master socket or if fibre direct your home then you need openreach to install the ONT and connect the fibre cable to the ONT</P> <P>none of which you can do yourself</P> Wed, 20 Jan 2021 19:16:00 GMT https://community.bt.com/t5/Archive-Staging/New-set-up/m-p/2133120#M1228739 imjolly 2021-01-20T19:16:00Z