This topic

BT Hub Blocking Access to a Website

SteveoSteve — Tue, 26 Jan 2021 13:57:40 GMT

For the last few days I am unable to access my companies website www.wisdomaudio.com

I have 3 hard wired computers and several Wi-Fi devices and none can reach the site...regardless of the web browser used. I know the site is operating as I can reach it using my phones 4G connection and all my colleagues have no issues connecting.

I have BT Web Protect switched off and no Parental controls active. Here is the strange thing, if I re-start my BT Home Hub I can access the website for around 10 minutes and then it is unavailable again.

Any help would be much appreciated!

Thanks, Steve

Re: BT Hub Blocking Access to a Website

Keith_Beddoe — Tue, 26 Jan 2021 14:16:05 GMT

@SteveoSteve

Its probably being blocked by parental controls or BT Web Protect.

Restarting the home hub gives you a new IP address, and once this is re-associated with your account, the site is blocked again.

Are you a business user?

Re: BT Hub Blocking Access to a Website

SteveoSteve — Tue, 26 Jan 2021 14:21:36 GMT

Parental controls and BT Web Protect are switched off or disabled. I double checked this again today.

I set the account up years ago when I was with another company...so it may be a business account. Is there a way to check this?

Thanks!

Re: BT Hub Blocking Access to a Website

Keith_Beddoe — Tue, 26 Jan 2021 14:23:51 GMT

It could well be a BT Business account, but that would be clearly stated on your bill.

Re: BT Hub Blocking Access to a Website

SteveoSteve — Tue, 26 Jan 2021 14:29:10 GMT

My Bill from BT does not mention business account anywhere. My package is called Fibre2 and Calls. If it is a Business vs Private account does that change the way to resolve this?

Thanks, Steve

Re: BT Hub Blocking Access to a Website

Keith_Beddoe — Tue, 26 Jan 2021 14:36:42 GMT

You would not normally be running a company on a residential account, as that would be against the T&Cs, so its difficult to say.

There are no residential packages which include calls, so I do not know what you have.

See if any forum members have any suggestions as to your problem, perhaps its a DNS resolution issue?

Re: BT Hub Blocking Access to a Website

gg30340 — Tue, 26 Jan 2021 15:01:54 GMT

What browser are you using? What message does it show in the address bar when you try to connect?

The site is showing as an HTTP site and some browsers and browser addons such as antivirus browser security addons do not allow connection to sites that are not HTTPS unless allowed by the user.

Re: BT Hub Blocking Access to a Website

imjolly — Tue, 26 Jan 2021 15:07:09 GMT

does the username in the hub end @btbroadband.com or btconnect.com

Re: BT Hub Blocking Access to a Website

SteveoSteve — Tue, 26 Jan 2021 15:09:50 GMT

I have tried using Microsoft Edge and Google Chrome on my PC's and Safari on my Mac.

If I re-start the home hub I can view the site for around 10 mins.

Re: BT Hub Blocking Access to a Website

SteveoSteve — Tue, 26 Jan 2021 15:13:12 GMT

Its @btbroadband.com

Re: BT Hub Blocking Access to a Website

gg30340 — Tue, 26 Jan 2021 15:18:16 GMT

What message does it show in the address bar when you try to connect?

Re: BT Hub Blocking Access to a Website

SteveoSteve — Tue, 26 Jan 2021 15:28:07 GMT

This is the screenshot of the page I'm trying to view and the error message. In this instance I'm using Microsoft Edge.

Re: BT Hub Blocking Access to a Website

gg30340 — Tue, 26 Jan 2021 15:32:17 GMT

If you click on the circle with the "i" in it to the left of the web address what information does it give?

Re: BT Hub Blocking Access to a Website

licquorice — Tue, 26 Jan 2021 15:32:44 GMT

Can you reach it ok if you change your DNS settings to 8.8.8.8 and 8.8.4.4 rather than obtain from the hub.

Re: BT Hub Blocking Access to a Website

SteveoSteve — Tue, 26 Jan 2021 15:36:48 GMT

This is the message received when I click on the i button to the left of the web address

Re: BT Hub Blocking Access to a Website

gg30340 — Tue, 26 Jan 2021 15:42:31 GMT

At the foot of the message below "Tracking Prevention" where it shows the sites web address can you try changing it from off to on.

Re: BT Hub Blocking Access to a Website

SteveoSteve — Tue, 26 Jan 2021 15:44:32 GMT

I just changed my DNS settings to 8.8.8.8 and 8.8.4.4 and the site is still not reachable.

Note that I cannot ping the website. The only temporary fix is to restart my home hub.

Thanks,

Re: BT Hub Blocking Access to a Website

gg30340 — Tue, 26 Jan 2021 15:46:24 GMT

If you can not ping it forget trying anything with the browser.

Re: BT Hub Blocking Access to a Website

SteveoSteve — Tue, 26 Jan 2021 15:46:57 GMT

Tried tracking prevention in both Off and On. Unfortunately the site is still not reachable.

Re: BT Hub Blocking Access to a Website

gg30340 — Tue, 26 Jan 2021 15:48:54 GMT

When you are blocked from the website are you able to access other sites without problem?