This topic

WiFi printing via BT Smart Hub 2

Halo64 — Wed, 27 Jan 2021 11:33:25 GMT

Hi all - a problem I am sure many have grappled with...

I have a new printer (Epson ET-2711) which I want to use via the WiFi so the kids can use for school work etc.

I have never been able to connect my printers to the network (I have an Epson ET-2720 in my home office that I have connected locally).

I believe the issue is that printers only work on 2.4MHz frequency, whereas BT Hubs default to 5.0MHz (and are thus unavailable for printers).

So the question is, how do I adjust settings to make one of my hubs/discs available on the 2.4MHz frequency and therefore connectable to the printer(s).

[Sub-question, though less important... if I am able to set one of the discs to 2.4MHz I recognise this will impact other devices - so wouldn't work for Xbox, SmartTVs etc. - have never found a way of 'pointing' specific devices to specific hubs/discs, is this possible?].

All of our devices run MS Windows 10.

Thanks in advance - help desperately needed!!

Re: WiFi printing via BT Smart Hub 2

imjolly — Wed, 27 Jan 2021 11:39:44 GMT

the hubs and disc broadcast both networks 2.4/5ghz and your 2.4ghz printer should connect

if trying to conenct to hub then you can turn off the 5ghz network while you connect printer to 2.4ghz and after connected then switch 5ghz back on that seems to work for most people

Re: WiFi printing via BT Smart Hub 2

gspearson — Wed, 27 Jan 2021 12:12:04 GMT

My HP Wi-Fi printer has to be set up initially by connecting via a USB lead. Once connected the software says disconnect the lead - it then works from anywhere on my mesh system. The printer is an HP OfficeJet 8100. Perhaps others have the same procedure?

Re: WiFi printing via BT Smart Hub 2

Halo64 — Wed, 27 Jan 2021 12:15:36 GMT

Thanks so much imjolly - hate to ask further... but is there somewhere you are able to point me to that steps me through how to do this?

Just want to ensure I don't screw anything up...!

Re: WiFi printing via BT Smart Hub 2

Halo64 — Wed, 27 Jan 2021 12:17:32 GMT

Thanks gspearson. I did try to connect (to the WiFi) using a USB but it failed - again I suspect due to the frequency issue. Thank you for the quick response though, much appreciated!

Re: WiFi printing via BT Smart Hub 2

imjolly — Wed, 27 Jan 2021 12:18:56 GMT

go to hub manager 192.168.1.254 into broswer then enter password then advanced settings then wireless and turn off 5ghz repeat to turn back on

Re: WiFi printing via BT Smart Hub 2

Halo64 — Wed, 27 Jan 2021 12:49:51 GMT

Thanks imjolly!

Re: WiFi printing via BT Smart Hub 2

Les-Gibson — Wed, 27 Jan 2021 13:18:08 GMT

Make sure Smart Setup is disabled What is Smart Setup on the BT Hub? How can I turn it on and off? | BT Help

Re: WiFi printing via BT Smart Hub 2

lifeonmars — Wed, 27 Jan 2021 13:51:13 GMT

If still confused see this

https://www.youtube.com/watch?v=SCLi1ITsalk&ab_channel=icannotgetafreename

Re: WiFi printing via BT Smart Hub 2

Halo64 — Thu, 28 Jan 2021 20:40:45 GMT

Good news - I switched to 2.4GHz and managed to set up the printer for two laptops...

Bad news - as soon as I switch back to 5.0GHz the printer cannot be found again!!

So frustrating.

Any ideas?

Re: WiFi printing via BT Smart Hub 2

Halo64 — Thu, 28 Jan 2021 20:45:38 GMT

When I say "switch back to..." I mean I have both frequencies available...

Re: WiFi printing via BT Smart Hub 2

lifeonmars — Thu, 28 Jan 2021 20:49:54 GMT

Just a guess try changing the Channels

I use an Epsom XP830 and have had no problem with a BT Smart Hub2

Change Channels/System reset.

Re: WiFi printing via BT Smart Hub 2

Les-Gibson — Thu, 28 Jan 2021 21:23:01 GMT

If this is the correct model then it only works on 2.4GHz Wi-Fi . See page 135 of the user manual

https://download.epson-europe.com/pub/download/6306/epson630646eu.pdf

Re: WiFi printing via BT Smart Hub 2

lifeonmars — Thu, 28 Jan 2021 22:22:50 GMT

Have you also made sure smart set up is set to off in the Smart Hub 2

Re: WiFi printing via BT Smart Hub 2

NeilO — Fri, 29 Jan 2021 09:06:42 GMT

Hi @Halo64 Changing to wireless mode 2 on your Hub may help but this will also reduce the range and throughput speed on your wifi.

Cheers

Neil

Re: WiFi printing via BT Smart Hub 2

Halo64 — Fri, 29 Jan 2021 11:00:37 GMT

re. turning off "Smart Setup" - yes.

Re: WiFi printing via BT Smart Hub 2

Halo64 — Fri, 29 Jan 2021 11:03:54 GMT

Thanks Neil. Yes, a bit loathe to do that with two teenagers in the house with laptops, tablets, Xbox's etc. (as well as Smart TVs in the house).

Very frustrating - I can't be the only person to have these fairly standard printers and have this issue. The only way it works is turning off the 5.0GHz channel, but again we can't really run all of our multiple devices JUST on 2.4GHz.

Re: WiFi printing via BT Smart Hub 2

Halo64 — Fri, 29 Jan 2021 11:06:10 GMT

Does anyone from BT monitor these pages? Can you help please??

Re: WiFi printing via BT Smart Hub 2

lifeonmars — Fri, 29 Jan 2021 11:13:47 GMT

The Mods on here can assist if deemed necessary how ever

I would factory reset your BT Smart Hub2 and try again remembering to switch off smart set up again and correcting your passwords if altered.

Then try and Change the Channels on your BT Smart Hub 2 starting with the 5GHz then 2GHZ

you can always change them back again

These are things the engineers would get you to do anyway.

https://www.youtube.com/watch?v=NcTLNIb5Q4Y&ab_channel=icannotgetafreename

https://www.youtube.com/watch?v=SCLi1ITsalk&ab_channel=icannotgetafreename

Re: WiFi printing via BT Smart Hub 2

imjolly — Fri, 29 Jan 2021 11:35:47 GMT

if you factory reset SH2 as suggested by @lifeonmars then I would also reset your printer and start afresh

did you get a disc with your printer?