https://community.bt.com/t5/Archive-Staging/Skyq-minibox/m-p/2138584#M1229451 <P>I have just moved from Sky Broadband to BT Ultrafast and am now unable to get my Skyq minibox to connect to the new router. It is definitely not a hardware problem. I am not much of a techie, but have seen several discussions about splitting the SSID. Anyone else have this problem between mini boxes and BT routers?</P> Thu, 04 Feb 2021 10:11:14 GMT brianmarino 2021-02-04T10:11:14Z https://community.bt.com/t5/Archive-Staging/Skyq-minibox/m-p/2138584#M1229451 <P>I have just moved from Sky Broadband to BT Ultrafast and am now unable to get my Skyq minibox to connect to the new router. It is definitely not a hardware problem. I am not much of a techie, but have seen several discussions about splitting the SSID. Anyone else have this problem between mini boxes and BT routers?</P> Thu, 04 Feb 2021 10:11:14 GMT https://community.bt.com/t5/Archive-Staging/Skyq-minibox/m-p/2138584#M1229451 brianmarino 2021-02-04T10:11:14Z https://community.bt.com/t5/Archive-Staging/Skyq-minibox/m-p/2138589#M1229452 <P>have you turned of smart setup&nbsp;&nbsp;</P> <P>&nbsp;</P> <P><A title="Turn off smart setup" href="http://bt.custhelp.com/app/answers/detail/a_id/44328/~/switching-smart-setup-on-and-off-on-the-bt-home-hub-4-or-hub-5" target="_self">Turn Off smart setup</A></P> <P>&nbsp;</P> <P>I would also change the 5ghz wireless channel to manual and select another channel apart from 36 which is used by SKYQ</P> <P>&nbsp;</P> Thu, 04 Feb 2021 10:19:41 GMT https://community.bt.com/t5/Archive-Staging/Skyq-minibox/m-p/2138589#M1229452 imjolly 2021-02-04T10:19:41Z