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Complete WiFi and Smart Setup

phillip2murphy — Mon, 08 Feb 2021 13:17:43 GMT

I'm trying to set up a smart TV with BT Complete WiFi, but the TV will not connect unless wired (it finds the signals and I can enter the password). We didn't have this issue a week ago when we did not have Compete WiFi and were using an older hub. I believe the problem stems from Smart Setup which I had turned off on the previous hub.

I've tried to navigate to hub settings via the browser and turn off Smart Setup, however the option to do so is not there.

Is there another way to turn off Smart Setup, or another way to help me connect the TV?

Re: Complete WiFi and Smart Setup

licquorice — Mon, 08 Feb 2021 13:31:08 GMT

The option isn't there if you use a mobile, you need to access the hub manager from a PC/laptop

Re: Complete WiFi and Smart Setup

phillip2murphy — Mon, 08 Feb 2021 13:51:25 GMT

Thanks. That was helpful.

Sadly the connection problem persists. Any advice?

It's a Bush Smart TV of that helps.

Re: Complete WiFi and Smart Setup

Keith_Beddoe — Mon, 08 Feb 2021 13:58:12 GMT

@phillip2murphy wrote:

Thanks. That was helpful.

Sadly the connection problem persists. Any advice?

It's a Bush Smart TV of that helps.

Its probably best to run it wired, as Smart TVs can use quite a lot of bandwidth.

Similar thread with a solution. Another make, but the same problem.

https://community.bt.com/t5/Home-setup-Wi-Fi-network/Wifi-issues-with-a-new-Panasonic-smart-tv/m-p/2135590#M185391

Re: Complete WiFi and Smart Setup

phillip2murphy — Mon, 08 Feb 2021 14:01:42 GMT

Unfortunately, wired isn't an option with the location of the TV. Thanks for the suggestion though.

It had worked on my previous hub (not more than a week ago), so I'm not sure why this would struggle to connect now.

Re: Complete WiFi and Smart Setup

Keith_Beddoe — Mon, 08 Feb 2021 14:31:33 GMT

@phillip2murphy wrote:

Unfortunately, wired isn't an option with the location of the TV. Thanks for the suggestion though.

It had worked on my previous hub (not more than a week ago), so I'm not sure why this would struggle to connect now.

See the solution https://community.bt.com/t5/Home-setup-Wi-Fi-network/Wifi-issues-with-a-new-Panasonic-smart-tv/m-p/2135590#M185391

Or go back to using your previous home hub, or connect the TV to the Ethernet port on the disc.