This topic

Website access

grahamspooner — Tue, 09 Feb 2021 10:29:50 GMT

Following a recent update I am unable to directly enter any web address. How do I now do this without going via Google, which does not always provide the required option?

Re: Website access

Les-Gibson — Tue, 09 Feb 2021 10:42:19 GMT

Update to what?

What browser are you using and have you tried another one?

Re: Website access

grahamspooner — Tue, 09 Feb 2021 11:01:55 GMT

Change was by BT to their home page when logging on. I only use the BT site with access to Google for searches.

Re: Website access

Les-Gibson — Tue, 09 Feb 2021 11:09:23 GMT

I haven't heard of anyone else having such a problem, how many machines are you having this problem with

Re: Website access

grahamspooner — Tue, 09 Feb 2021 13:37:53 GMT

I only have one laptop. Before change I was able to use https:// address line, deleting the address and inserting my own requirement. It now seems to be locked and will not accept changes.

Re: Website access

Les-Gibson — Tue, 09 Feb 2021 13:47:13 GMT

I suspect that's a problem with your machine, post an example URL if you want to and I'll try it but, as I said earlier, I think there would be many more people asking that question if it was a general fault

Re: Website access

NeilO — Tue, 09 Feb 2021 14:51:22 GMT

Hi @grahamspooner what web broswer are you using on your laptop to access the internet and have you tried an alternative?

Thanks

Neil

Re: Website access

grahamspooner — Wed, 10 Feb 2021 14:10:49 GMT

Not sure what you mean by browser. Apart from BT for access I have only ever used Microsoft in various versions for all other purposes. The current change uses Microsoft Edge and the problem probably occurred when this was put in.

Re: Website access

grahamspooner — Wed, 10 Feb 2021 14:19:30 GMT

I do not know what you mean by "example URL" nor do I know how to post it. I do not think that this is getting anywhere and suggest we drop it. I will try elsewhere. Many thanks Graham.

Re: Website access

licquorice — Wed, 10 Feb 2021 14:28:39 GMT

A web browser is the program you use to access websites, Microsoft Edge in your case. URL is a website address, for example this page is https://community.bt.com/t5/forums/replypage/board-id/OtherBB/message-id/186091

Have you tried a different browser such as Chrome or Firefox?

Re: Website access

Les-Gibson — Wed, 10 Feb 2021 14:34:50 GMT

The problem with forums like these is that you're offering advice to people you don't know and have no measure of their understanding, that doesn't mean we have to quit when the going gets tough.

To clear up the points you've made Microsoft Edge is a browser (an internet browser) and a URL is the website address that you type in (www.bt.com)

Copy and paste the following into the address bar in Microsoft Edge and then press Enter

edge://settings/siteData

You will see two 'Buttons' at the top of the screen, click on the one marked Remove All. Note that while this could clear your problem, it will also log you out of any websites that you may be logged in to (e.g. Facebook)