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Accessing Thinkific

Joyful — Wed, 10 Feb 2021 14:13:06 GMT

I have paid for a Thinkific course. Three of us with BT accounts cannot join. We either get time out issues or secure issues. I have used different devices and different browsers to access the internet. I was advised to turn off Smart set up but it still did not work. Does anyone here have knowledge that could help us as the Thinkific experts have tried everything.

Re: Accessing Thinkific

pippincp — Wed, 10 Feb 2021 14:26:44 GMT

Have you tried changing DNS servers on the device you are using?

Google: 8.8.8.4 and 8.8.8.8

Open DNS: 208.67. 222.222 and 208.67. 220.220

Cloudflare: 1.1.1.1 and 1.0.0.1

Re: Accessing Thinkific

Keith_Beddoe — Wed, 10 Feb 2021 14:30:02 GMT

@Joyful

Welcome to this user forum.

Try turning off BT Web Protect and BT Parental controls, and see if its the cause of the problem.

You do this via your MyBT account under extras section.

Re: Accessing Thinkific

Joyful — Wed, 10 Feb 2021 18:56:26 GMT

Thank you. That worked!

Re: Accessing Thinkific

RobbieMac — Wed, 10 Feb 2021 19:09:46 GMT

@Keith_Beddoe wrote:

@Joyful

Welcome to this user forum.

Try turning off BT Web Protect and BT Parental controls, and see if its the cause of the problem.

You do this via your MyBT account under extras section.

Kudos @Keith_Beddoe 😁