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Work PC slow and MS Teams not working with Smart Hub

Michhen — Wed, 10 Feb 2021 19:53:22 GMT

Setup my new Smart Hub last night - started my first meeting of the day this morning, connected for about 10 seconds then lost audio and connection completely. Happened repeatedly until I hot-spotted through my mobile phone and then was fine.

Web pages are also horribly slow to load. Other devices in the house seem fine. Spoken to BT and engineer is needed but really think this is an issue specific to my work laptop and the smart hub

Any ideas?

Re: Work PC slow and MS Teams not working with Smart Hub

imjolly — Wed, 10 Feb 2021 20:06:35 GMT

Did you turn off smart setup? Have you turned of web protect in MYBT?

Turn Off smart setup

Re: Work PC slow and MS Teams not working with Smart Hub

Michhen — Wed, 10 Feb 2021 22:55:44 GMT

Hi thanks, yes, I've turned off smart setup but I cannot find where to turn off web protect in MyBT. I don't appear to have any extras or options. I've been looking for an hour trying different ways to reach an option to switch it off but nothing.