This topic

Problem accessing a website on BT Broadband

okubote — Thu, 11 Feb 2021 22:30:34 GMT

I have been having an issue accessing www.worthii.co.uk since after Christmas last year.

I simply get the error message that the page took to long to respond.

I called BT and a new hub was sent but still experiencing the same issue.

If I restart the hub, I cam able to access the website for maybe 5 -10 minutes and then it stops working after that.

I have tried it on different computers and on different browsers and still get the same error message.

On my phone, i have the same error message if connecting to to the internet via WIFI but it works once i disconnect from WIFI and use my Mobile data.

I am really at a loss of what to do and wondering if anyone here has any ideas?

imjolly — Thu, 11 Feb 2021 22:53:05 GMT

Have you turned off web protect in MYBT

okubote — Sun, 14 Feb 2021 14:23:45 GMT

Dear Imjolly,

I turned off Webprotect as you suggested but still no joy 😞

How can a website that were previously reachable with no issues suddenly stops being reachable?

-Richie- — Sun, 14 Feb 2021 14:52:06 GMT

@okubotewrote:
I have been having an issue accessing www.worthii.co.uk since after Christmas last year.

Works fine for me, appears to be a clothing shop.
I'm using BT broadband but no parental controls enabled.

gspearson — Sun, 14 Feb 2021 15:02:18 GMT

Me too, got in immediately.