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Smart hub 2 setup

Fishtownboy — Fri, 12 Feb 2021 17:10:52 GMT

I have a Home Hub 5 (HH5) and two separately purchased (white) BT Halo discs, one connected to HH5 by ethernet and one paired wifi. When I set this up a year ago I was advised to turn off the HH5 wifi to avoid 2 separate hotspots in the house. I have just re-contracted with BT and have received a Smart Hub 2 (SM2). The advice is to disconnect all ethernet connected devices and reconnect to the new SH2. Here's my question. Should I turn off the wifi on the SH2 as before? Logic says yes but if the new SH2 is so good, maybe I no longer need the Halo discs.

Re: Smart hub 2 setup

licquorice — Fri, 12 Feb 2021 17:22:23 GMT

If your current setup is working, why change it? Just put the SH2 in a drawer and keep it as a spare. I doubt the wifi performance of the SH2 is much, if any, better than the HH5.

Re: Smart hub 2 setup

imjolly — Fri, 12 Feb 2021 17:30:47 GMT

I agree with @licquorice if your existing setup is working ok then I would not change it just to connect the SH2

Re: Smart hub 2 setup

CD179 — Fri, 12 Feb 2021 19:05:47 GMT

Hi,

As I am aware the SM2 will not work with the white discs, they need Black ( Complete Wi Fi Discs )

The Whole Home ( White which you have, one needs to be plugged into the hub ). I understand that the Wi Fi from the hub is turned off on this system automatically.

With the complete Wi Fi you do not plug a disc ( Black ) into the hub, and hence the Wi Fi remains on , such as to communicate with the first disc placed in another room. 5G or 2.4G depending on circumstances.

Regards

Chris

Re: Smart hub 2 setup

licquorice — Fri, 12 Feb 2021 19:21:08 GMT

Completely wrong. The white discs will work with ANY router, not BT specific. The black discs will ONLY work with the SH2.

Re: Smart hub 2 setup

CD179 — Fri, 12 Feb 2021 22:11:51 GMT

So are you telling me that the white discs will work with the SH2.?
Chris

Re: Smart hub 2 setup

licquorice — Fri, 12 Feb 2021 22:34:19 GMT

Of course.

The white discs are totally agnostic to router.

Re: Smart hub 2 setup

CD179 — Fri, 12 Feb 2021 23:42:22 GMT

Thanks, And is it incorrect with the whole home white discs, one has to be plugged into the hub whereas with the complete system black discs, you do not have to have one plugged into the hub.

chris

Re: Smart hub 2 setup

licquorice — Sat, 13 Feb 2021 08:15:50 GMT

No, that is correct. The first white disc needs to be connected by Ethernet, the black discs connect via WiFi.

Re: Smart hub 2 setup

CD179 — Sat, 13 Feb 2021 08:33:28 GMT

Hi,

Thanks for that. I am however confused. You stated earlier that my assumption of this fact was completely wrong.

I was not aware that whites worked with SM2, i understand from your reasoning you can. However on this forum it has already been stated that if you plug whites into a SM2 certain lights do not alight as they are meant too.

Also am aware that blacks and whites can not be mixed in the same setup. (DISCS )

Thanks for your info

Regards

Chris

Re: Smart hub 2 setup

Fishtownboy — Tue, 16 Feb 2021 17:01:37 GMT

Thanks to you and all the other contributors. I have a perfectly happy system and a spare hub in the cupboard. I do wonder though that even you guys who know about this stuff seem to be at odds with some of the detail. If I were in BT customer services I would wonder why my products were not better explained and understood by my customers.