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How to log a support ticket?

beeteesucksY — Thu, 18 Feb 2021 13:31:26 GMT

I am struggling to get any help from BT. I've been down the neverending cycle of trying to find a relevant support article to no avail, usually after spending 10 minutes, providers let you chat to a support rep or log a support ticket. Not so with BT.

issue: Deviced routinely don't connect to BT wifi automatically despite having appropriatew settings. PC, laptop detect the network but do not connect unless manually clicked. Kindle cannot connect unless router is reset. Mobile phone randomly disconnects and reconnects. All those issues were non-existent when with BT at a previous address, or elsewhere (friends and family's houses, public wifi networks etc). Wired connection works just fine. Not sure what to do.

Re: How to log a support ticket?

Devon_Dave — Thu, 18 Feb 2021 22:08:42 GMT

What version home hub are you using?

Re: How to log a support ticket?

licquorice — Thu, 18 Feb 2021 22:11:05 GMT

Turn off Smart setup on the hub.

Re: How to log a support ticket?

beeteesucksY — Fri, 19 Feb 2021 15:36:12 GMT

It says BT smart hub type A.

Re: How to log a support ticket?

imjolly — Fri, 19 Feb 2021 15:39:50 GMT

have you turned of smart setup

Turn Off smart setup

have you split the networks

Split the networks

Re: How to log a support ticket?

Les-Gibson — Fri, 19 Feb 2021 15:52:50 GMT

If none of the above helps then see Report and track your BT problem | BT Help

Re: How to log a support ticket?

beeteesucksY — Fri, 19 Feb 2021 18:26:53 GMT

You beautiful thing. That was it exactly. Wish I could buy you a beer. Thank you!!