This topic

How is this possible???!!!

dlo79 — Mon, 22 Feb 2021 12:03:53 GMT

I am having some major issues with 5Ghz network in my house. I have SkyQ working on ch44 and BT Premium WholeHome Wi-Fi (4 disks) on ch36. Works wonderfully until I got FTTC and the new smart hub 2. My intention was always to disable the Wi-Fi in the smart hub so I am shocked to see it still broadcasting on both 2.4 and 5GHz even though I have Wi-Fi totally disabled.

Since this has happened I have seen my BT Premium Wi-Fi disks lose their mesh 2/3 times a day, but sky remains ok.

How can I truly disable Wi-Fi on the hub?

Re: How is this possible???!!!

licquorice — Mon, 22 Feb 2021 12:27:38 GMT

You need to opt out of BT WiFi

https://www.bt.com/help/broadband/how-do-i-opt-out-of-bt-wi-fi-

Re: How is this possible???!!!

dlo79 — Mon, 22 Feb 2021 13:15:07 GMT

Really?! I want to use BT Wi-Fi though. Having this turned on in my house it tipping another BT solution over.

Re: How is this possible???!!!

licquorice — Mon, 22 Feb 2021 13:25:31 GMT

You can't have your cake and eat it. Either you provide a BT WiFi signal in order to be able to make use of the BT WiFi network or you don't provide a signal and forego access.

Re: How is this possible???!!!

dlo79 — Mon, 22 Feb 2021 16:03:11 GMT

Ha ha ha that’s ridiculous and not wanting cake and eat it. A BT smart hub is taking out a BT WholeHome Wi-fi service even though Wi-fi is DISABLED on the hub. It’s crazy

Re: How is this possible???!!!

Carlusha — Mon, 22 Feb 2021 16:31:31 GMT

Not so! You want to eat slices of everyone else's cake but you do not wish to allow them a slice of your own cake?

Re: How is this possible???!!!

dlo79 — Mon, 22 Feb 2021 16:41:12 GMT

Really! This is why I hate communities like this. Judgements with no understanding of situations or circumstances. There is no one close to me who would ever be in range of my signal, that is a fact, so no one eating my bit of the cake anyway (well unless they are trespassing or breaking into my house!). Anyone who happens to cross my fields and needs it can easily jump on my open guest Wi-fi on my other BT product which gives service outside can do.
I seriously think that if you disable Wi-fi on a product it’s is disabled, not just a bit of it, especially as it’s knocking out another BT product. Guess a new router is needed so I can use multiple BT products in the same house

Re: How is this possible???!!!

Stu_H — Mon, 22 Feb 2021 23:04:43 GMT

If you use a third party router that will remove the free WiFi and clear that part of the interference.

you may need a modem to rig up to the third party router. If you don’t opt out you will still get the free WiFi that way when out and about but your home network will not be transmitting it.

Re: How is this possible???!!!

LaurieEdwards — Tue, 23 Feb 2021 09:16:55 GMT

Maybe I don't understand, but can a wi-fi signal amplifier help you?

or a new router?

Re: How is this possible???!!!

licquorice — Tue, 23 Feb 2021 09:30:34 GMT

I'm afraid I think you are missing the point. The OP wishes to completely disable the wifi signal from the Home Hub, this is only possible by opting out of the BT WiFi system but that in turn disables access to other hotspots whilst out and about.

Re: How is this possible???!!!

LaurieEdwards — Tue, 23 Feb 2021 10:50:49 GMT

I'm a little confused.
Thanks!

Re: How is this possible???!!!

Stu_H — Tue, 23 Feb 2021 15:20:02 GMT

The free WiFi that BT offers is basically a small amount of your given bandwidth is allocated to anyone who uses/has access to BTs free WiFi, you also have access to other people’s free WiFi when you are out and about.

The OP was asking how to turn off this section of the WiFi and mentioned it was interfering with his network but in reality yes it does create 2 channels on the same as your primary channels but interference would really only be an issue if someone was using it and that those channels are on the same channels as his other networks.
This is why with mesh you should try to not have the same channels overlapping but in reality many users with BT equipment need not worry or even notice a drop in performance.

So the OP either moves to a third party router that will not broadcast the free WiFi or they opt out of this insuring that those channels are off and not simply hidden.

It could be they just don’t want that signal broadcasted as I doubt it will be an issue with performance.

Re: How is this possible???!!!

Gary_C — Tue, 23 Feb 2021 16:15:28 GMT

"You can't have your cake and eat it. Either you provide a BT WiFi signal in order to be able to make use of the BT WiFi network or you don't provide a signal and forego access. "

Unless you don't use the BT router, of course.

The next question is, how have you confirmed its the routers Wifi thats causing problems with the disks ?

Worth mentioning that its normally not wifi on the same channel that causes problems (because the AP's can then see each other and deal with collisions) but the overlapping channels that cause problems as they essentially become interference.