This topic

Router

Lol1 — Tue, 23 Feb 2021 21:46:56 GMT

I've just joined Netflix today through my smart TV. We have sky also which we can watch no problem but now that we have Netflix, I don't think our BT broadband router is strong enough. Can you buy a fibre optic router alone?

Re: Router

licquorice — Tue, 23 Feb 2021 22:01:56 GMT

What do you mean by 'not strong enough'?

You can buy a third party router if you wish, the type of broadband you have will determine the exact requirements and device you need.

Re: Router

Lol1 — Tue, 23 Feb 2021 22:15:56 GMT

When I start to watch the program on Netflix, the picture is slightly fuzzy, then program stops then starts to buffer before it eventually comes back on. Sky TV is fine to watch, no problems there.

Re: Router

licquorice — Tue, 23 Feb 2021 22:22:03 GMT

Is your broadband speed sufficient in the first place, can you post the stats from the hub. Advanced settings > Technical Log > Information

Have you turned off Smart Setup?

http://bt.custhelp.com/app/answers/detail/a_id/44328/~/what-is-smart-setup-on-the-bt-hub%3F-how-can-i-turn-it-on-and-off%3F