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Archer a7 router installation

Stuartparker — Sun, 28 Feb 2021 11:13:32 GMT

Replacing the home hub 3 with a archer s7 router going through the installation process and I get it connected but when I try to connect to the internet I get a bt page come up saying I have not got my home hub connected and wont let me change. I suppose this is a common problem.can anyone help with an idiots guide of what I need to do.

Many thanks

Re: Archer a7 router installation

licquorice — Sun, 28 Feb 2021 11:20:10 GMT

What sort of broadband do you have? If you have the Home Hub3 do you have a separate Openreach modem or is the hub connected directly to the line?

Re: Archer a7 router installation

licquorice — Sun, 28 Feb 2021 11:43:57 GMT

If you have connected the Archer to a modem (it won't work without one as it is just a router), have you configured the PPPoE login details correctly?

Username is bthomehub@btbroadband.com and password is BT

Re: Archer a7 router installation

Stuartparker — Sun, 28 Feb 2021 11:53:24 GMT

Hi .

I am in a new build and have just the one lead coming out of a large

wall cabinet to the home hub.

I was hoping the new router would be installed the same way.

I don't know about the login details.

And thanks for taking the time to reply

Re: Archer a7 router installation

licquorice — Sun, 28 Feb 2021 11:57:34 GMT

Ok, so its not a Hub3 as they are very old. Is it SH2 hub with a red WAN port connected to a Fibre ONT?

If so, just configure the Archer with the PPPoE details as previously posted.

Post a picture of what is in the wall cabinet.

Re: Archer a7 router installation

Stuartparker — Sun, 28 Feb 2021 12:12:49 GMT

It goes in to a Huawei echo life hg8110h-20 gpon large terminal box.as I say just the one lead coming out to the hub I am only on the basic broadband and phone deal.

Hope this helps

Re: Archer a7 router installation

licquorice — Sun, 28 Feb 2021 12:18:39 GMT

Ok, factory reset the Archer to get a clean start. Then just run the auto setup wizard and enter the PPPoE login details as previously posted when prompted to do so.

I assume the BT hub works OK and it is just the Archer that you are having problems with.

Re: Archer a7 router installation

Stuartparker — Sun, 28 Feb 2021 12:23:39 GMT

Sorry yes this is a bt hub6 and yes it works completely normal

Just had it a while usual thing drops out on occasions proberly to old.

Sorry I cant seem to upload any pictures keep coming back one picture is to big a file

Re: Archer a7 router installation

Stuartparker — Sun, 28 Feb 2021 12:25:09 GMT

Yes everything ok on bt

Just the archer

Re: Archer a7 router installation

licquorice — Sun, 28 Feb 2021 12:26:41 GMT

No need for picture, you have confirmed you have FTTP. Just follow what I posted last.

Re: Archer a7 router installation

Stuartparker — Sun, 28 Feb 2021 12:34:37 GMT

Ok will do and thanks for your time