This topic

Bt hub 2

Alison65 — Thu, 04 Mar 2021 09:58:14 GMT

My bt hub 2 has just got a solid orange light on but I've no internet. I've tried checking all the connections and I've even pressed the reset buttons but it just goes from green to orange. Any help would be appreciated thank you

Re: Bt hub 2

imjolly — Thu, 04 Mar 2021 10:03:01 GMT

have you tried factory reset but pressing recessed button on back and holding 20/30secs until lights flash

https://www.bt.com/help/broadband/fix-a-problem/broadband-and-wi-fi/i-can-t-connect/what-do-the-lights-on-my-bt-hub-mean-

Re: Bt hub 2

Alison65 — Thu, 04 Mar 2021 11:48:46 GMT

I pressed the reset button but I'd switched the hub off. Don't know why. I will give your idea a try. What does it mean on the help page when it says to connect a device. ? Thanks for the quick reply

Re: Bt hub 2

licquorice — Thu, 04 Mar 2021 12:05:01 GMT

It simply means connect a PC/laptop/ smartphone etc.

Do you have dial tone and is the number read back when you dial 17070 the correct number.

Re: Bt hub 2

Alison65 — Thu, 04 Mar 2021 18:54:38 GMT

I've tried to connect my smartphone but even though it says connected it isnt. My landline is fine that's all working I just cant connect to the internet thanks

Re: Bt hub 2

licquorice — Thu, 04 Mar 2021 19:15:43 GMT

The orange light can be symptomatic of a crossed line, so trying to establish what is happening.

When you dial 17070 from your landline does it read back the correct number?

Re: Bt hub 2

imjolly — Thu, 04 Mar 2021 19:42:27 GMT

Did you try the factory reset remembering to keep hub powered up