WiFi random drop outs

ljw1 — Tue, 09 Mar 2021 16:18:50 GMT

Keep getting seeminly random drop outs on my home computer at various points throughout the day, most noticeable when gaming or WFH. Drop outs last for 4 or 5 seconds, cant figure out whats happening. Issue first occured around 2 weeks ago.

Technical Log (From when a drop out took place), have been connected since 9am but first drop out occured at 15:51

15:52:45, 09 Mar. admin login success from 192.168.1.173

15:52:19, 09 Mar. admin timeout from 192.168.1.173
15:51:45, 09 Mar. Lan IPv6 Neighbour Discovery events: NEIGHBOR_SOLICIT
15:51:45, 09 Mar. Lan IPv6 Neighbour Discovery events: NEIGHBOR_SOLICIT
15:51:16, 09 Mar. DHCP device Connected: 192.168.1.173, a4:b1:c1:8f:fd:77, DESKTOP-PDRIFSL
15:51:16, 09 Mar. 5G Client associate from a4:b1:c1:8f:fd:77 (IP=192.168.1.173) RSSI=-46, Rate=866Mbps, host DESKTOP-PDRIFSL
15:51:15, 09 Mar. Lan IPv6 Neighbour Discovery events: NEIGHBOR_SOLICIT
15:51:15, 09 Mar. LAN [ADD] ARP 192.168.1.173 with a4:b1:c1:8f:fd:77 from br0(wl0)
15:51:15, 09 Mar. Receive a DHCP request
15:51:11, 09 Mar. LAN [DEL] ARP 192.168.1.173 with a4:b1:c1:8f:fd:77 from br0
15:51:11, 09 Mar. WHW INFO A station STA(A4:B1:C1:8F:FD:77) leave WHW infrastructure
15:51:11, 09 Mar. ARP [del] br0 192.168.1.173 a4:b1:c1:8f:fd:77
15:51:11, 09 Mar. 5G Client disassociate from a4:b1:c1:8f:fd:77 (IP=192.168.1.173) RSSI=0, Rate=0Mbps
15:51:11, 09 Mar. 5G client Mac: A4:B1:C1:8F:FD:77 Deauthentications (Reason:Unspecified)
15:50:56, 09 Mar. 5G Client associate from a4:b1:c1:8f:fd:77 (IP=192.168.1.173) RSSI=-46, Rate=866Mbps, host DESKTOP-PDRIFSL
15:50:56, 09 Mar. Lan IPv6 Neighbour Discovery events: NEIGHBOR_SOLICIT
15:50:56, 09 Mar. Lan IPv6 Neighbour Discovery events: NEIGHBOR_SOLICIT
15:50:55, 09 Mar. Lan IPv6 Neighbour Discovery events: NEIGHBOR_SOLICIT
15:50:55, 09 Mar. ARP [add] br0(wl0) 192.168.1.173 a4:b1:c1:8f:fd:77
15:50:55, 09 Mar. WHW INFO A station (SmartHub2)IF[5G](60:8D:26:34:2D:6E):STA(A4:B1:C1:8F:FD:77)(Legacy Device) join WHW infrastructure
15:50:55, 09 Mar. Receive a DHCP request
15:51:15, 09 Mar. WHW INFO A station (SmartHub2)IF[5G](60:8D:26:34:2D:6E):STA(A4:B1:C1:8F:FD:77)(Legacy Device) join WHW infrastructure
15:51:15, 09 Mar. ARP [add] br0(wl0) 192.168.1.173 a4:b1:c1:8f:fd:77
15:50:55, 09 Mar. 5G client Mac: A4:B1:C1:8F:FD:77 Deauthentications (Reason:Unspecified)
15:48:55, 09 Mar. ARP [add] br0(wl0) 192.168.1.216 c4:e9:84:81:11:5b

Router Info

Product code:Smart Hub 2
Serial number:+091300+2046027323
Firmware version:v0.24.04.11017-BT
Firmware updated:Tue Dec 15 09:40:53 2020
Board version:R01
GUI version:1.71 05_06_2020
DSL uptime:1 days,16 Hours05 Mins59 Secs
Data rate:1000 Mbps / 1000 Mbps
Upstream error control:Off
Downstream error control:Off
Data sent / received:2.6 GB Uploaded / 23.0 GB Downloaded
Broadband username:bthomehub@btbroadband.com
BT Wi-fi:Activated
2.4 GHz wireless network name:BT-6HATMP
2.4 GHz wireless channel:Smart (Channel1)
5 GHz wireless network name:BT-6HATMP
5 GHz wireless channel:Smart (Channel36)
Wireless security:WPA2 (Recommended)
Wireless mode:Mode 1
Firewall:On
MAC address:60:8D:26:34:2D:6C
Software variant:-

Re: WiFi random drop outs

imjolly — Tue, 09 Mar 2021 17:02:48 GMT

Turn of auto wireless. Have you tried using a wifi analyser on your phone and see what networks and channels are in use round about you then either select a free channel or less congested channel where your wifi signal is strongest

Re: WiFi random drop outs

ljw1 — Tue, 09 Mar 2021 17:22:35 GMT

There isn't too much network interference around me - but i will try and change the channels. Thank you for your help.

What are you referring to when you say to turn off auto wireless? Is it a setting on the router? Sorry!

Re: WiFi random drop outs

imjolly — Tue, 09 Mar 2021 17:30:06 GMT

From your hub stats you have wireless channel on auto select so hub changes the channel automatically whereas you may find a fixed channel works better for you

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