Wifi/Broadband issues

jspeakman — Tue, 09 Mar 2021 21:22:20 GMT

I seem to have a recurring problem in fluctuating broadband signal. I have had BT engineers out several times who confirm that the speed to my hub is 64mb download. This is also confirmed when I run My BT app. However, the broadband signal constantly varies in strength in a range of about 7 to 60mb using tests such as Ookla, Uswitch etc. I have tried switching between 2 and 5 mhz channels, booster discs and sometimes this works for a while and sometimes it doesn't. Often resetting the hub works for a while. Is this a common problem that one just has to live with? I live in a 3 person household with sometimes 2 laptops on the go and maybe a smartphone or two but doesn't make much difference. I have been in the house on my own using my laptop and still get a weak signal.

Thanks

Re: Wifi/Broadband issues

imjolly — Tue, 09 Mar 2021 22:01:15 GMT

please can you post the stats from your router (if hub enter 192.168.1.254 in your browser) and if HH5 then go to troubleshooting then helpdesk and if HH6/SH2 then advanced settings then technical log information .

Have you tried running btspeedtester with an Ethernet cable as no ISP guarantees download speed over wifi

enter your phone number and post results remember to delete number https://www.broadbandchecker.btwholesale.com/#/ADSL

Someone may then be able to offer help/assistance/suggestions to your problem

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Wifi/Broadband issues

Re: Wifi/Broadband issues