https://community.bt.com/t5/Archive-Staging/Get-slow-wifi-speed-when-doing-bt-test-when-sat-in-front-of-hub/m-p/2148862#M1230554 <P>I would suspect the phone first, do you have other Wi-Fi devices and if so do they connect OK?</P><P>&nbsp;</P> Sat, 13 Mar 2021 12:11:03 GMT Les-Gibson 2021-03-13T12:11:03Z https://community.bt.com/t5/Archive-Staging/Get-slow-wifi-speed-when-doing-bt-test-when-sat-in-front-of-hub/m-p/2148858#M1230553 <P>Hi</P><P>I had my bt installed last friday and when i do the check wifi signal on the mybt app it says my signal is poor even though i am sat 5 ft in front of the hub ..what can i do ?</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="slimtrader_0-1615635747488.png" style="width: 400px;"><img src="https://community.bt.com/t5/image/serverpage/image-id/72169i9E5DA5454DBFE460/image-size/medium?v=v2&amp;px=400" role="button" title="slimtrader_0-1615635747488.png" alt="slimtrader_0-1615635747488.png" /></span></P><P>&nbsp;</P><P>&nbsp;</P> Sat, 13 Mar 2021 11:42:41 GMT https://community.bt.com/t5/Archive-Staging/Get-slow-wifi-speed-when-doing-bt-test-when-sat-in-front-of-hub/m-p/2148858#M1230553 slimtrader 2021-03-13T11:42:41Z https://community.bt.com/t5/Archive-Staging/Get-slow-wifi-speed-when-doing-bt-test-when-sat-in-front-of-hub/m-p/2148862#M1230554 <P>I would suspect the phone first, do you have other Wi-Fi devices and if so do they connect OK?</P><P>&nbsp;</P> Sat, 13 Mar 2021 12:11:03 GMT https://community.bt.com/t5/Archive-Staging/Get-slow-wifi-speed-when-doing-bt-test-when-sat-in-front-of-hub/m-p/2148862#M1230554 Les-Gibson 2021-03-13T12:11:03Z https://community.bt.com/t5/Archive-Staging/Get-slow-wifi-speed-when-doing-bt-test-when-sat-in-front-of-hub/m-p/2148870#M1230555 <P>This is using a new galaxy s20 and using the my bt app so dont see how it would be an issue with the phone ?</P> Sat, 13 Mar 2021 12:36:39 GMT https://community.bt.com/t5/Archive-Staging/Get-slow-wifi-speed-when-doing-bt-test-when-sat-in-front-of-hub/m-p/2148870#M1230555 slimtrader 2021-03-13T12:36:39Z https://community.bt.com/t5/Archive-Staging/Get-slow-wifi-speed-when-doing-bt-test-when-sat-in-front-of-hub/m-p/2148875#M1230556 <P>I have also downloaded my bt app on another phone and get exact same result</P> Sat, 13 Mar 2021 12:51:12 GMT https://community.bt.com/t5/Archive-Staging/Get-slow-wifi-speed-when-doing-bt-test-when-sat-in-front-of-hub/m-p/2148875#M1230556 slimtrader 2021-03-13T12:51:12Z https://community.bt.com/t5/Archive-Staging/Get-slow-wifi-speed-when-doing-bt-test-when-sat-in-front-of-hub/m-p/2148883#M1230557 <P>Turn off Smart Setup and try again.</P><P><A href="https://www.bt.com/help/broadband/what-is-smart-setup-on-the-bt-hub--how-can-i-turn-it-on-and-off-" target="_blank">What is Smart Setup on the BT Hub? How can I turn it on and off? | BT Help</A></P> Sat, 13 Mar 2021 13:14:52 GMT https://community.bt.com/t5/Archive-Staging/Get-slow-wifi-speed-when-doing-bt-test-when-sat-in-front-of-hub/m-p/2148883#M1230557 Les-Gibson 2021-03-13T13:14:52Z https://community.bt.com/t5/Archive-Staging/Get-slow-wifi-speed-when-doing-bt-test-when-sat-in-front-of-hub/m-p/2148888#M1230558 <P>did that and run test again..exactly the same result</P> Sat, 13 Mar 2021 13:43:20 GMT https://community.bt.com/t5/Archive-Staging/Get-slow-wifi-speed-when-doing-bt-test-when-sat-in-front-of-hub/m-p/2148888#M1230558 slimtrader 2021-03-13T13:43:20Z https://community.bt.com/t5/Archive-Staging/Get-slow-wifi-speed-when-doing-bt-test-when-sat-in-front-of-hub/m-p/2148902#M1230559 <P>are you connecting to the 2.4 or 5ghz wireless network ?</P> Sat, 13 Mar 2021 14:20:39 GMT https://community.bt.com/t5/Archive-Staging/Get-slow-wifi-speed-when-doing-bt-test-when-sat-in-front-of-hub/m-p/2148902#M1230559 imjolly 2021-03-13T14:20:39Z https://community.bt.com/t5/Archive-Staging/Get-slow-wifi-speed-when-doing-bt-test-when-sat-in-front-of-hub/m-p/2148904#M1230560 <P>Shouldn't matter if I'm sat 2 ft in front of the hub the 2.4 to 5 only makes a difference if the signal needs to travel through walls</P> Sat, 13 Mar 2021 14:23:07 GMT https://community.bt.com/t5/Archive-Staging/Get-slow-wifi-speed-when-doing-bt-test-when-sat-in-front-of-hub/m-p/2148904#M1230560 slimtrader 2021-03-13T14:23:07Z https://community.bt.com/t5/Archive-Staging/Get-slow-wifi-speed-when-doing-bt-test-when-sat-in-front-of-hub/m-p/2149259#M1230561 <P>any other ideas</P> Mon, 15 Mar 2021 12:17:17 GMT https://community.bt.com/t5/Archive-Staging/Get-slow-wifi-speed-when-doing-bt-test-when-sat-in-front-of-hub/m-p/2149259#M1230561 slimtrader 2021-03-15T12:17:17Z https://community.bt.com/t5/Archive-Staging/Get-slow-wifi-speed-when-doing-bt-test-when-sat-in-front-of-hub/m-p/2149265#M1230562 <P>Quite frankly, I think the way you have come across as being so dismissive and aggressive has turned people against you.</P><P>You seem to forget that contributors to this forum are just customers like yourself, they do it voluntarily, do not get paid a penny and are under no obligation to help</P> Mon, 15 Mar 2021 12:24:43 GMT https://community.bt.com/t5/Archive-Staging/Get-slow-wifi-speed-when-doing-bt-test-when-sat-in-front-of-hub/m-p/2149265#M1230562 Les-Gibson 2021-03-15T12:24:43Z