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HP Printer can see 'BTWIFI' but not my network SSID

warby1 — Wed, 17 Mar 2021 08:18:32 GMT

Hi, I have a HP printer which I'm trying to setup using the HP wizard. When I get to the bit where it wants to connect to available networks it can see some neighbours networks (weak) and my router's public BTWIFI network SSID (strong) but not my own SSID. Any ideas? Thanks

Re: HP Printer can see 'BTWIFI' but not my network SSID

warby1 — Wed, 17 Mar 2021 08:20:11 GMT

and smart setup is off!

Re: HP Printer can see 'BTWIFI' but not my network SSID

licquorice — Wed, 17 Mar 2021 08:31:30 GMT

Try splitting the WiFi bands if you have anything other than a Smart Hub 2. If you have a SH2, temporarily turn off the 5Ghz WiFi, connect the printer and then restore the 5Ghz signal.

http://bt.custhelp.com/app/answers/detail/a_id/56419/~/how-do-i-split-my-bt-hubs-ssid-%28wireless-network-name%29%3F

Re: HP Printer can see 'BTWIFI' but not my network SSID

warby1 — Wed, 17 Mar 2021 08:44:37 GMT

Thanks but no luck. Phone can see separate SSIDs now but printer only sees the public BTWIFI network.

Re: HP Printer can see 'BTWIFI' but not my network SSID

licquorice — Wed, 17 Mar 2021 09:12:29 GMT

That is totally weird, does it see the SSIDs if you temporarily turn off the security (WPA2)?

Re: HP Printer can see 'BTWIFI' but not my network SSID

gg30340 — Wed, 17 Mar 2021 09:48:03 GMT

~~Can other wireless devices see your hub's SSid?~~

Just noticed that you have stated they can see the SSids.