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BT WiFi blocking Aloha Browser app news feed

spater — Sat, 20 Mar 2021 16:42:21 GMT

Hi, I use the Aloha Browser app on my iPhone. It has a really useful news feed but does not load/ update when I am on my home BT WiFi. The browser function of the app works fine - just something is blocking the news feed.

The news feed does load correctly if I am on another WiFi network, e.g. tried it on McDonalds WiFi this morning, and it also works on 4G mobile.

Problem is not router related - I have tried different set-ups and the problem remains.

Has to be a BT issue, perhaps DNS-related.

Problem started when I upgraded from 300Mb to the 900Mb service last Autumn, so wondering if that could also be a reason.

Any help appreciated

Re: BT WiFi blocking Aloha Browser app news feed

licquorice — Sat, 20 Mar 2021 17:16:40 GMT

Make sure web protect isn't enabled.

Re: BT WiFi blocking Aloha Browser app news feed

spater — Sat, 20 Mar 2021 18:32:59 GMT

Hi, Web Protect is not enabled, or any of the other security options

Re: BT WiFi blocking Aloha Browser app news feed

spater — Mon, 22 Mar 2021 10:21:05 GMT

Could it be possible that Web Protect is in fact activated on my account, despite showing otherwise in My BT?

Is anyone aware of this happening before?

Re: BT WiFi blocking Aloha Browser app news feed

licquorice — Mon, 22 Mar 2021 11:31:41 GMT

I guess its possible, but I haven't seen any reports of it on here.

Have you tried using Google or Open DNS on your iPhone

Re: BT WiFi blocking Aloha Browser app news feed

spater — Mon, 22 Mar 2021 12:02:27 GMT

I hadn't tried the Google DNS settings on my iPhone until you suggested it, and it worked. Thank-you. The news feed now works as expected.

But curious to know why the BT DNS server blocks content like this?