This topic

Is anyone good at deciphering SH2 tech logs, BT not interested

Biscuit2 — Tue, 23 Mar 2021 17:35:11 GMT

This is only the beginning, there are 428 pages over 5 days :((

Sorry, don't know how to put it in simpler format

We've had problems for months

13:08:09	23 Mar. LAN [ADD] ARP 192.168.1.122 with b8:d7:af:a9:6d:18 from br0(eth0)
13:08:09	23 Mar. ARP [add] br0(eth0) 192.168.1.122 b8:d7:af:a9:6d:18
13:08:09	23 Mar. WHW INFO A station STA(B8:D7:AF:A9:6D:18) leave WHW infrastructure
13:08:09	23 Mar. ARP [del] br0 192.168.1.122 b8:d7:af:a9:6d:18
13:05:26	23 Mar. admin login success from 192.168.1.122
13:04:19	23 Mar. admin timeout from 192.168.1.122
13:03:47	23 Mar. ARP [add] br0(wl0) 192.168.1.122 b8:d7:af:a9:6d:18
13:03:43	23 Mar. DHCP device Connected: 192.168.1.122	b8:d7:af:a9:6d:18	Samsung-Galaxy-S7
13:03:42	23 Mar. Lan IPv6 Neighbour Discovery events: NEIGHBOR_SOLICIT
13:03:42	23 Mar. Lan IPv6 Neighbour Discovery events: NEIGHBOR_SOLICIT
13:03:42	23 Mar. LAN [ADD] ARP 192.168.1.122 with b8:d7:af:a9:6d:18 from br0(wl0)
13:03:42	23 Mar. 5G Client associate from b8:d7:af:a9:6d:18 (IP=192.168.1.122) RSSI=-76	Rate=390Mbps	host Samsung-Galaxy-S7
13:03:41	23 Mar. Lan IPv6 Neighbour Discovery events: NEIGHBOR_SOLICIT
13:03:41	23 Mar. Receive a DHCP request
13:03:41	23 Mar. WHW INFO A station (SmartHub2)IF[5G](E4:75:DC:F3:2D:1D):STA(B8:D7:AF:A9:6D:18)(Legacy Device) join WHW infrastructure
12:49:22	23 Mar. NTP synchronization success
12:49:22	23 Mar. NTP Server: ntp.homehub.btopenworld.com
12:49:09	23 Mar. NTP synchronization start
12:45:15	23 Mar. DHCP device Disconnected: 192.168.1.122	b8:d7:af:a9:6d:18	Samsung-Galaxy-S7
12:45:15	23 Mar. LAN [DEL] ARP 192.168.1.122 with b8:d7:af:a9:6d:18 from br0
12:45:13	23 Mar. ARP [del] br0 192.168.1.122 b8:d7:af:a9:6d:18
12:36:53	23 Mar. CWMP: HDM socket closed successfully.
12:36:53	23 Mar. CWMP: HTTP authentication success from pbthdm.x.x.x
12:36:53	23 Mar. CWMP: HDM socket opened successfully.
12:36:53	23 Mar. CWMP: HDM socket closed successfully.
12:36:53	23 Mar. CWMP: HTTP authentication success from pbthdm.x.x.x
12:36:52	23 Mar. CWMP: HDM socket opened successfully.
12:36:52	23 Mar. CWMP: session completed successfully
12:36:52	23 Mar. CWMP: HDM socket closed successfully.
12:36:52	23 Mar. CWMP: HTTP authentication success from pbthdm.x.x.x
12:36:52	23 Mar. CWMP: HDM socket opened successfully.
12:36:51	23 Mar. CWMP: HDM socket opened successfully.
12:36:51	23 Mar. CWMP: Server URL: https://pbthdm.x.x.x; Connecting as user: ACS username
12:36:50	23 Mar. CWMP: Session start now	server: https://pbthdm.x.x.x	Event code: 2 PERIODIC
12:36:50	23 Mar. CWMP: Initializing transaction for event code 2 PERIODIC
12:15:52	23 Mar. ARP [add] br0(eth0) 192.168.1.132 b4:b6:86:a0:ff:67
12:15:52	23 Mar. ARP [del] br0 192.168.1.132 b4:b6:86:a0:ff:67
12:15:07	23 Mar. ARP [add] br0(eth0) 192.168.1.132 b4:b6:86:a0:ff:67
12:15:07	23 Mar. ARP [del] br0 192.168.1.132 b4:b6:86:a0:ff:67
12:14:58

Re: Is anyone good at deciphering SH2 tech logs, BT not interested

licquorice — Tue, 23 Mar 2021 17:54:21 GMT

What problems have you had, none of those entries are problems, just the normal hub verbal diarrhoea.

Re: Is anyone good at deciphering SH2 tech logs, BT not interested

Biscuit2 — Tue, 23 Mar 2021 18:21:07 GMT

I could send you the rest if you'd like😂
Loads of disconnections, dropped connections, no internet at times...(more forms of diarrhoea perhaps). Wifi discs keep disconnecting from hub. We did have a substantial fault a couple of months ago (due to corrosion on telegraph pole which BT say is fine now), but it has never got back to normal since. Getting non-helpful calls from lovely BT lady every few days to see if it's improving, all they can offer is yet another wifi disc. Do we ditch the SH2 & discs or not, driving us crazy(er)

Re: Is anyone good at deciphering SH2 tech logs, BT not interested

licquorice — Tue, 23 Mar 2021 19:18:38 GMT

If you are still getting disconnections then Openreach didn't clear the fault properly. Is there any noise on the line with a quiet line test 17070?

Re: Is anyone good at deciphering SH2 tech logs, BT not interested

Biscuit2 — Tue, 23 Mar 2021 19:58:50 GMT

There's a very slight buzz, but it's not much - nothing compared to when the fault was open (we had no dial tone). It's not loud enough to be a nuisance.

Thanks for your help by the way 👍

Re: Is anyone good at deciphering SH2 tech logs, BT not interested

licquorice — Tue, 23 Mar 2021 20:12:04 GMT

Anything other than completely silent is indicative of a fault, you need to report it and get it fixed.

Re: Is anyone good at deciphering SH2 tech logs, BT not interested

Biscuit2 — Tue, 23 Mar 2021 20:15:13 GMT

OK, I will do that - thanks again 👍