This topic

Hybrid Connect - Not working

NER — Fri, 02 Apr 2021 06:51:57 GMT

Hi, so if I pull out the internet cable from the Bt Smart 2 Hub the Hybride connect does not provide any internet, the settins appear that no mobile IP address is set up for it..

Re: Hybrid Connect - Not working

NER — Fri, 02 Apr 2021 09:52:27 GMT

PLEASE COULD SOMEONE CHECK TO SEE IF THEY HAVE AN IP ADDRESS SET FOR THE HYBRID

Re: Hybrid Connect - Not working

InTheBox — Fri, 02 Apr 2021 10:31:36 GMT

Hi I was told the hybrid connect doesn't give a Wifi signal its only a 4g connection which kicks in if your main broadband goes down.

Re: Hybrid Connect - Not working

Carlusha — Fri, 02 Apr 2021 11:08:02 GMT

@InTheBoxwrote:
Hi I was told the hybrid connect doesn't give a Wifi signal its only a 4g connection which kicks in if your main broadband goes down.

BUT your wifi still functions.

"Most things you do online work fine with Hybrid Connect - e.g., browsing, streaming, smart TVs, smart doorbells (Ring) and smart thermostats (Hive and Nest) should all work well."

Re: Hybrid Connect - Not working

InTheBox — Fri, 02 Apr 2021 11:33:55 GMT

So can I use it in a different room as a Wifi extended like the disks?

Re: Hybrid Connect - Not working

NER — Fri, 02 Apr 2021 11:34:26 GMT

no internet connection at all whilst on the hybrid connect - so nothing works! 😞

Re: Hybrid Connect - Not working

Carlusha — Fri, 02 Apr 2021 13:27:17 GMT

How to set-up your BT Hybrid Connect

Re: Hybrid Connect - Not working

NER — Fri, 02 Apr 2021 13:35:11 GMT

followed all that got a steady blue light and two bars, so if then i unplug the internet from the smart hub the hybrid connect does not connect to G4 EE, it does nothing at all blue bar flashes and then all 3 flash then steady blue and so on

Re: Hybrid Connect - Not working

Carlusha — Fri, 02 Apr 2021 14:02:48 GMT

OK, here's some more complete guidance for you.

BT - Setting up Hybrid Connect

See : "The Hybrid Connect device works best when it’s attached to a Smart Hub with an Ethernet cable. But it can connect to the hub without it. So if you’ve set up Hybrid Connect and your 4G signal isn’t strong enough, it’s time to try moving your device to another location. Your Hybrid Connect device will then connect to your Smart Hub using wi-fi."

Re: Hybrid Connect - Not working

NER — Fri, 02 Apr 2021 14:20:06 GMT

still does not connect to G4 wonder if the sim card needs to be activated?

Re: Hybrid Connect - Not working

NER — Sat, 03 Apr 2021 09:28:05 GMT

is anyone else able to see if the hub as assigned a mobile ip address for the hybrid connect as show in my pic?

Re: Hybrid Connect - Not working

NeilO — Sat, 03 Apr 2021 09:56:07 GMT

Hi @NER welcome to the community, I'm sorry to see you're having problems with the Hybrid connect service.

Do you have an active Halo 3+ subscription? You can check that in MyBT under the Your products then Broadband section.

Thanks
Neil

Re: Hybrid Connect - Not working

NER — Sat, 03 Apr 2021 10:26:01 GMT

oh no i dont have that why would that be so thats the issue then?

Re: Hybrid Connect - Not working

NeilO — Sat, 03 Apr 2021 10:34:54 GMT

Hi @NER, yes that's why it won't work, you need a Halo 3+ subscription for the Hybrid Connect. May I ask how you got hold of the Hybrid connect equipment?

Thanks

Neil

Re: Hybrid Connect - Not working

NER — Sat, 03 Apr 2021 10:48:28 GMT

sure bought it on ebay, will contact bt to get the subscription now then thanks for your help

Re: Hybrid Connect - Not working

NeilO — Sat, 03 Apr 2021 10:51:51 GMT

@NER Oh, I see, when you subscribe you'll be sent another Hybrid connect router. They shouldn't be selling these on Ebay without explaining you need a subscription to Halo 3+.

Thanks

Neil

Re: Hybrid Connect - Not working

NER — Sat, 03 Apr 2021 10:53:21 GMT

Yeah thanks for your help, wish they did as then could not have purchased and would have saved me lots of time trying to get it working 🙂

Re: Hybrid Connect - Not working

InTheBox — Sat, 03 Apr 2021 13:55:03 GMT

Hi @NeilO I have another issue with my hybrid connect can you help please im really struggling with set up.

Re: Hybrid Connect - Not working

InTheBox — Sat, 03 Apr 2021 13:57:53 GMT

I think I posted it in wrong subject 😬

https://community.bt.com/t5/BT-Devices/Hybrid-connect-setup-fails-at-signal-test/m-p/2152751#M21470

Re: Hybrid Connect - Not working

NER — Mon, 05 Apr 2021 12:43:02 GMT

Seems the person i got this from on email, suggests that if i get an EE Sim card and swap it out with the current BT which is inside the hybrid connect it will work as a backup 🙂