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Anybody had problems since SH2 "upgrade" to v0.26.03.01286 ?

mikelj99 — Sun, 11 Apr 2021 18:18:53 GMT

Upgraded on 2nd April. Since then I've been having all sorts of problems - Macs not talking to each other, problems with wifi networked HP printer, Google Home mini not manageable from iPhone. All these seem to have started happening since this upgrade. I've reset the router, reset devices and I'm still getting issues.

I can't find any info on this upgrade and what it does, and no option to downgrade to the previous one.

While I'm on this subject what is the deal with SH2 and BT ? Do we own the kit or do they ?
If we do, why are they allowed to remote upgrade customer's kit at random, without express permission. Can we opt out of it ? I wouldn't allow any other supplier to upgrade my home or business kit in this way unless I'd agreed to it first.

Re: Anybody had problems since SH2 "upgrade" to v0.26.03.01286 ?

imjolly — Sun, 11 Apr 2021 18:30:07 GMT

There is another post recently of a few people having problems with the latest hub firmware update I have also had their date and it knocked off my SKY Q main and mini connections but with a bit of effort I got them all reconnected and they have now been stable for last 11 days

You cannot revert back to a previous firmware version and depending when you received the SH2 decides whether you own hub at end of your ontract term or whether you are only leasing the hub and needs to be returned on leaving BT

Re: Anybody had problems since SH2 "upgrade" to v0.26.03.01286 ?

NorthernNico — Mon, 12 Apr 2021 10:58:27 GMT

There are a few posts actually relating to this issue. BT Even sent me a replacement Smart Hub 2 which of course when I connected everything to it was using the previous firmware, 0.21.03.07094, but then on the first night did an automatic firmware upgrade to, 0.26.03.01286.

I'm still experiencing the same issues as a result and mentioned in this thread here: SH2 New Firmware Query - BT Community and someone else raised the issue in another thread here: BT Smart Hub 2 Firmware Upgrade - v0.26.03.01286-B... - BT Community

I had tried factoring resetting the router and also the quiet line test using a corded phone which was clean.

All the issues have ben caused by the firmware update and as I don't expect BT to fix this problem anytime soon I am going to switch from Complete wifi to an alternative mesh solution. Luckily I am out of contract and can do this but I feel for others who still have months to run on their existing contracts.

A shame really as it worked flawlessly for a year up until this firmware update.

I anticipate in the coming days ahead that there will be more posts like this in relation to the updated firmware on the SH2

Re: Anybody had problems since SH2 "upgrade" to v0.26.03.01286 ?

mikelj99 — Mon, 12 Apr 2021 11:25:27 GMT

Cheers - what annoys me is that there is no indication (that I can find) as to what the upgrade is supposed to achieve.
And my questions stands as to why BT are able to remote upgrade these routers at will....perhaps if there's anybody from BT on here they can explain it to me ? It'd be far more customer-friendly to have an "upgrade firmware" button that checks for new updates and applies them if/when instructed to by BT, along with technical info relating to each release for those that are interested.

Re: Anybody had problems since SH2 "upgrade" to v0.26.03.01286 ?

licquorice — Mon, 12 Apr 2021 13:15:50 GMT

If you received the hub after December 2019 it belongs to BT and you agreed to allow software updates when you signed up to the terms and conditions.

Nobody is forcing you to use the BT Hub, you are free to use a third party router if you so wish.

c. The BT-owned equipment will always belong to us. You must look after it and not damage, destroy or otherwise interfere with it unless we ask you to (for example, if we're helping you fix a problem). If the BT-owned equipment is damaged other than through fair wear and tear, you'll have to pay to fix or replace it.

d. We own, or own the licence to, the software in any loaned equipment we (or someone acting on our behalf) have given you. Sometimes you'll have to agree to the terms of an 'end-user licence' to use it. You won't have to pay any charges for this software unless you've agreed to do so.

You must let us update, upgrade or replace software relating to a service or the loaned equipment. Software changes might happen automatically.

Re: Anybody had problems since SH2 "upgrade" to v0.26.03.01286 ?

NorthernNico — Mon, 12 Apr 2021 13:29:15 GMT

Except that you cannot use a 3rd party router if you're signed up to BT's 'Complete Wifi' Package

Re: Anybody had problems since SH2 "upgrade" to v0.26.03.01286 ?

mikelj99 — Mon, 12 Apr 2021 16:54:48 GMT

Thanks. Bye bye SH2 in that case....

Re: Anybody had problems since SH2 "upgrade" to v0.26.03.01286 ?

licquorice — Mon, 12 Apr 2021 16:56:38 GMT

Just make sure you get an appropriate device depending on your service.

Re: Anybody had problems since SH2 "upgrade" to v0.26.03.01286 ?

mikelj99 — Mon, 12 Apr 2021 16:57:48 GMT

Thanks, will do some research before buying...

Re: Anybody had problems since SH2 "upgrade" to v0.26.03.01286 ?

Les-Gibson — Sat, 17 Apr 2021 18:58:59 GMT

My SH2 was updated to v0.26.03.01286-BT yesterday, today I found that I couldn't connect to my network devices using Local IP addresses but (much to my confusion) I could communicate with them using DDNS (wt*). I simply restarted the hub from the built in web server and hey presto everything is OK again

It's not a problem but if anyone can explain it then I would be interested in hearing

Re: Anybody had problems since SH2 "upgrade" to v0.26.03.01286 ?

frant10153 — Sat, 17 Apr 2021 19:24:37 GMT

We also had a problem after the firmware update with our android phones connecting to Sonos and our HP Printer. Strangely our iPhones and iPads still worked.

What I noticed was connecting to the router webpage the devices we were having problems with were displayed as greyed out (not connected) when they clearly were connected to the WiFi.

Within the config page I noted the channel Smart Scan had picked up (11 in our case) . I turned off Smart Scan and manually set Channel 11.

Restarted all devices and then the router after that everything burst into life. All devices also now show as green (connected) in the device page.

From my experience seems to be an issue with the Channel Smart Scan.

Hope this helps and good luck !!!

Re: Anybody had problems since SH2 "upgrade" to v0.26.03.01286 ?

mikelj99 — Sat, 17 Apr 2021 19:45:24 GMT

Cheers ....am ditching the SH2 as soon as I get a mo to find a replacement. I’m no longer prepared to put up with a 3rd party updating my kit.....not the first time this has happened tbh....

Re: Anybody had problems since SH2 "upgrade" to v0.26.03.01286 ?

NorthernNico — Sun, 18 Apr 2021 11:52:00 GMT

So I finally purchased a 3rd party router yesterday and lo and behold once I'd configured it the wireless devices I was having issues with after the Smart Hub 2 latest firmware update have worked flawlessly on the 3rd party router.

The issue is 100% with the latest SH2 firmware update.

Luckily I'm out of contract and so the complete wifi SH2 and Discs will be returned to BT and I'm free to negotiate a new fibre deal at a greatly reduced price.

A shame it came to this as the complete wifi had worked flawlessly up until the recent firmware update. I know having trawled through these forums that the issue is not isolated to me but I was not going to wait until BT rolled out the next firmware to see if that would fix my issue which was not guaranteed.

Anyway the 3rd party router has fixed all my issues so I'm much happier about that.

*At least with the 3rd party router I have control over firmware updates too 🙂

Re: Anybody had problems since SH2 "upgrade" to v0.26.03.01286 ?

northshields — Sun, 18 Apr 2021 13:24:37 GMT

My SH2 has just updated the software and whilst nearly everything worked normally, my Canon printer would no longer work over wifi. I tried re-connecting it using the wps button, but it just timed out. I was able to reconnect it by manually inputting the password, so more of a nuisance than a problem.