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Can I ask Openreach engineer to update my Master Socket?

ahmsajid — Mon, 12 Apr 2021 23:52:35 GMT

I moved to Openreach ecosystem from VM. The engineer will come this week to install my new line. So I wanted to know if the Openreach engineer can update my current Master socket to the latest MK4?

Do I need to buy the MK4 socket or the openreach engineer have it with them?

Re: Can I ask Openreach engineer to update my Master Socket?

JohnC2 — Tue, 13 Apr 2021 18:56:29 GMT

Hi @ahmsajid, if the socket needs updating then the engineer will be able to complete this on his visit. You would not be required to provide the new socket. We can't give a definitive answer on what will happen so you will need to wait for the engineer visit.

cheers

John

Re: Can I ask Openreach engineer to update my Master Socket?

ahmsajid — Tue, 13 Apr 2021 21:44:46 GMT

Thanks a lot for the info. I will wait for the engineer's suggestion. Cheers Mate