https://community.bt.com/t5/Archive-Staging/Video-call-traffic-shaping/m-p/2155836#M1231215 <P>Could be a few issues but all routers use what’s called WMM which has 4 options and most don’t allow alteration unless you have a more complex router.</P><P>is it just one device that struggles?</P><P>Is there any type of QoS on?</P><P>If connected via WiFi are you using the 5Ghz channel?</P><P>Whats the setup, is it BT or third party router?</P> Sat, 17 Apr 2021 07:25:43 GMT Stu_H 2021-04-17T07:25:43Z https://community.bt.com/t5/Archive-Staging/Video-call-traffic-shaping/m-p/2155118#M1231214 <P><SPAN>Hey everyone, I’ve been working from home since last year and like many others doing tons of video calls. My connection is usually rock steady (on Wifi, usually around 170/50 down/up), but the moment I start a video call the video looks as if I’m on a dial-up modem, voices cut out and become garbled. Is there traffic shaping employed? Is there a setting in the router I can change to prioritise video calls?</SPAN></P> Tue, 13 Apr 2021 15:30:23 GMT https://community.bt.com/t5/Archive-Staging/Video-call-traffic-shaping/m-p/2155118#M1231214 GrantC1990 2021-04-13T15:30:23Z https://community.bt.com/t5/Archive-Staging/Video-call-traffic-shaping/m-p/2155836#M1231215 <P>Could be a few issues but all routers use what’s called WMM which has 4 options and most don’t allow alteration unless you have a more complex router.</P><P>is it just one device that struggles?</P><P>Is there any type of QoS on?</P><P>If connected via WiFi are you using the 5Ghz channel?</P><P>Whats the setup, is it BT or third party router?</P> Sat, 17 Apr 2021 07:25:43 GMT https://community.bt.com/t5/Archive-Staging/Video-call-traffic-shaping/m-p/2155836#M1231215 Stu_H 2021-04-17T07:25:43Z