This topic

Hybrid connect is horrible as hell no 4G network.

mayankjoshi84 — Tue, 13 Apr 2021 18:29:05 GMT

Hybrid connect is horrible as hell no 4G network, BT is selling and when we call to help team they disconnect.
Is there is anyone who can help.

Re: Hybrid connect is horrible as hell no 4G network.

imjolly — Tue, 13 Apr 2021 18:40:43 GMT

If you have a poor or even no mobile 4g signal there is nothing BT can do to increase your signal as it is EE network

Re: Hybrid connect is horrible as hell no 4G network.

mayankjoshi84 — Tue, 13 Apr 2021 18:58:33 GMT

@imjollyWhen BT sold the hybrid connect they sold on the basis that, I get full EE 4G network and they have checked it

Now when ita not working why don't BT works with EE to sort the issue out.

Re: Hybrid connect is horrible as hell no 4G network.

imjolly — Tue, 13 Apr 2021 19:25:18 GMT

Have you checked the EE Mobile coverage checker for your area or did you check it before starting you contract?

Re: Hybrid connect is horrible as hell no 4G network.

mayankjoshi84 — Tue, 13 Apr 2021 19:39:12 GMT

The one who sold on BT, has done all the checks and assured that hybrid connect will work in my area and at home

Re: Hybrid connect is horrible as hell no 4G network.

imjolly — Tue, 13 Apr 2021 19:46:03 GMT

But have you checked the coverage using EE website?

It may be coverage is poor or it could be that moving to another location in your home the signal improves

If mobile signal non existent then phone CS 150 and drop halo 3 from your package

Re: Hybrid connect is horrible as hell no 4G network.

-Richie- — Tue, 13 Apr 2021 20:56:44 GMT

Checks are made before an order can be raised that there is suitable 4G coverage but there will always be a house/room etc where there is no or weak signal, some find moving the hybrid connect closer to a window or the other side of the house helps, you have 14 days from when the order goes live to change your mind, if it doesn't work for you then you can revert to the previous package you had.

Re: Hybrid connect is horrible as hell no 4G network.

mayankjoshi84 — Tue, 13 Apr 2021 21:52:17 GMT

I have tried every corner of my home, was standing out of window with hybrid connect in my hand but seems some real issues with EE signal.

Hybrid connection is sold to me as I needed desperately to WFH, till BT broadband line is sorted.

But none of them is working.

Re: Hybrid connect is horrible as hell no 4G network.

Simon13 — Thu, 28 Apr 2022 10:51:56 GMT

They tell you EE coverage is good when it’s very poor. Con.

Re: Hybrid connect is horrible as hell no 4G network.

-Richie- — Thu, 28 Apr 2022 17:49:00 GMT

@Simon13wrote:
They tell you EE coverage is good when it’s very poor. Con.

Did you see my previous reply ?

Checks are made before an order can be raised that there is suitable 4G coverage but there will always be a house/room etc where there is no or weak signal, some find moving the hybrid connect closer to a window or the other side of the house helps, you have 14 days from when the order goes live to change your mind, if it doesn't work for you then you can revert to the previous package you had.

Re: Hybrid connect is horrible as hell no 4G network.

Ribblelancs — Fri, 29 Apr 2022 09:51:34 GMT

@mayankjoshi84 ,

Are you getting an indication of signal strength on the Hybrid Connect device?

Even only 1 blue bar can be sufficient. You don’t always need a 4G signal.

What signal strength is shown in the Hub Manager pages?

It may show low as -107dBm. This (low ) value should be sufficient to work with.

( If there’s no signal at all, or bars flashing red) then you need support).