This topic

WiFi printing with SmartHub 2. My MacBook Pro doesn't connect with the printer.

giusec — Sat, 17 Apr 2021 20:19:49 GMT

Hi, this has probably been discussed already, but I couldn't find a solution yet.

My MacBook Pro connects with SmartHub2's 5Ghz frequency. My printer Epson SX 425W is connected to the 2.4Ghz frequency. WiFi is working well for both. The problem is that I no longer can print, since the Mac doesn't connect with the printer and I cannot switch frequency of my devices with the SmartHub 2. Does anyone know how to solve the problem? How can I temporarily connect the Mac to the 2.4Ghz frequency? I think the printer only work on 2.4Ghz, so I have no options where.

Thanks

Giuseppe

Re: WiFi printing with SmartHub 2. My MacBook Pro doesn't connect with the printer.

gg30340 — Sat, 17 Apr 2021 20:36:24 GMT

You could try turning off the 5GHz on the Smarthub then connect your Mac to the 2.4GHz. Once connected turn the 5GHz back on. The Mac should then "remember" both and should be able to use the printer.

See this thread which show you how to do that.

Disabling 5Ghz on the Smart Hub 2 - BT Community

Re: WiFi printing with SmartHub 2. My MacBook Pro doesn't connect with the printer.

giusec — Sat, 17 Apr 2021 20:43:03 GMT

Fantastic thanks. I’ll definitely try later today once all other devices on 5Ghz (tv, Apple TV, etc) will be disconnected.

Re: WiFi printing with SmartHub 2. My MacBook Pro doesn't connect with the printer.

giusec — Sun, 18 Apr 2021 14:09:44 GMT

Unfortunately it doesn't work. The printer is now connected to 2.4Ghz frequency. The Mac is now connected to the 2.4 Ghz frequency. But I get the following message when I try to connect the Mac to the printer

"An error occurred while trying to add the selected device.

successful-ok-ignored-or-substituted-attributes"

I've tried to reset the printer, to unselect the smart setup, to restart the Mac. Nothing.

Any suggestions?

Re: WiFi printing with SmartHub 2. My MacBook Pro doesn't connect with the printer.

NeilO — Sun, 18 Apr 2021 14:58:27 GMT

Hi @giusec I googled the error message and it appears to be related to an issue with the Epson printer drivers on AppleMac.

Have you downloaded the latest printer drivers from Epson?

Thanks

Neil

Re: WiFi printing with SmartHub 2. My MacBook Pro doesn't connect with the printer.

giusec — Sun, 18 Apr 2021 15:05:31 GMT

Hey @neil thanks!!!

That was (part of) the problem. So... summarising

1) unselected 5Ghz and connected the Mac to 2.4Ghz

2) printer reset to factory default

3) printer latest drivers downloaded and installed

Now, it finally works! Thank you so much!!!

giusec

Re: WiFi printing with SmartHub 2. My MacBook Pro doesn't connect with the printer.

JohnC2 — Mon, 19 Apr 2021 07:18:06 GMT

Hi @giusec glad the help from @NeilO helped you get this sorted 🙂

cheers

John